Roman
I ordered a suit from Viossi
I ordered a suit from Viossi. On Instagram, it said to come with "free shipping." That was true. However, I had to pay €34 import tax, which was unfortunate. On my shipping documents, it was written that there was a $500 camera inside the package. Kind of got me confused. Then I tried the suit on. It didn't really suit me. So, I'd love to return it now. I was notified that the return shipment costs $75. So now I'm paying around $100 for trying on a suit. For me that is quite a lot to try on a suit once.
Response from VIOSSI - Men's Slim Fit SuitsApr 2, 2024
Dear Roman, We would like to bring your attention, that we have a policies. Let me explain each issue you brought up to us: 1) You have told us that you paid 34 EUR import tax. Import/Duty tax isn't collected and remitted by us, so it is fully your responsibility to pay the import/duty taxes. Information is available in our shipping policy page: https://viossi.com/pages/shipping-policy . Even tho, this information is available on the checkout as well. Especially, for the EU zone, from 2021 import/duty tax rules and regulations has changed, any package comes outside of EU, is subject to the import/duty tax. 2) You stated that on your shipping document was written camera, which isn't true. We have a proof of what was shipped, we have proforma invoice and shipping label. Kindly do not provide false and fake information to our potential and future buyers. 3) We don't cover any return shipping costs, it is responsibility of the buyer for that. We also provide an option of REDO Returns for $2.48, if you purchase REDO return, REDO will cover your return shipping cost. More information is available on: https://viossi.com/pages/refund-policy If you have more questions, or you want to see actual proof of all what I wrote above, kindly email me directly and I will assist you: [email protected]