VIOSSI - Men's Slim Fit SuitsReviews of viossi.com

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We certainly recognize your extreme disappointment and the issues you experienced with the fit of the suit and the subsequent challenges with your return. We truly regret that your experience caused you such a great inconvenience, especially right before a wedding. To properly investigate every detail you've described—from the initial fit concerns and the communication regarding the return to the crucial claim that we "never received" the suit despite a UPS delivery confirmation—we need your order number. The team takes claims of this nature, especially regarding the receipt of returned merchandise, with the utmost seriousness, and we must examine the specific records associated with your purchase to address this thoroughly and fairly. Once you provide the order number, we can look into all correspondence and shipping records immediately to provide you with a resolution. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your specific feedback regarding the fit of our "slim fit" tuxedos for athletic builds, especially concerning the arm and sleeve tapers, and we appreciate you sharing your experience with others, including your high praise for the quality and craftsmanship of our products. It is clear from your experience with Order #11309 that our "slim fit" cut did not meet your needs, despite your best efforts and multiple attempts to find the right size. We want to clarify the timeline of events to show that the team worked diligently to assist you throughout this challenging process: - Prompt Exchange Assistance: When you initially contacted us with your size issue and urgent wedding deadline, the team immediately provided options for an instant exchange and committed to checking the expedited process to meet your timeframe. - Sizing Clarification: We addressed your concern about the snug fit by explaining that our designs adhere to a true slim-fit cut which may differ significantly from the more generous "vanity sizing" used by some other brands. - Dedicated Follow-up: Despite the need for multiple exchanges, out-of-stock issues, and a subsequent refund request, the team consistently followed up, provided tracking information, and handled the request for your second item's return. - Refund Resolution: Although there was a delay due to system tracking issues with the return (which required you to provide the tracking number and detailed timeline), the refund request was escalated to our finance team and successfully processed. While we regret that our distinct slim-fit tailoring did not accommodate your build and resulted in you having to return the item (and incur the associated restocking fee), the team was committed to providing a solution at every step of your journey. We genuinely value your feedback on the fit for muscular builds, and we are still here if you have any questions about your final refund. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We acknowledge your feedback regarding the packaging quality. We take note of all suggestions related to our product delivery and continually look for ways to optimize our processes. In reviewing the history of your Order #11240, the team was dedicated to assisting you through every step, including immediately confirming your decision to proceed with the order after a temporary cancellation request and providing the necessary tracking information. When you had an issue locating the package, we provided the detailed carrier delivery information and advised you on the steps to follow up with the shipping company, as the delivery location itself is handled by the carrier. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 5, 2025

We appreciate your feedback regarding the suit fabric and quality, Judy. We want to clarify for all potential buyers that the specific fabric composition and design of the suit are clearly described on the product page. We ensure all product details are accurately presented so customers can make an informed decision on the material, including the presence of velvet texture and the weight of the fabric. Regarding your request for a return (Order #10563): We responded immediately to your email a year ago explaining that we are happy to assist with the return process. We provided you with the necessary links and step-by-step instructions to initiate your return via our returns portal, which is the required procedure for all exchanges and refunds. As all our suits are advertised as Slim Fit—and we provide specific measurements at https://viossi.com/pages/size-chart—we are confident in the sizing information provided on our site. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsAug 14, 2024

Dear Thomas, The purpose of the 5-star rating system is to help others understand the quality of the item, the effectiveness of our customer support, and the speed of delivery. The item you purchased was already part of our sale collection, originally priced at $299 and reduced to $199—a $100 discount. Offering an additional discount would unfortunately result in a loss for us. At our store, we strive to provide the best possible pricing for our customers, but we cannot sell at a loss. We believe that a 2-star rating for not receiving an additional discount on an already discounted item is not an accurate reflection of the situation and may mislead other customers. All of your orders, including those from the past, have been processed promptly and without any issues. Warm regards, The VIOSSI Customer Care Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your deep dissatisfaction regarding the sizing of the EU 56 suits you ordered, the payment of customs duty, and your belief that our sizing is non-standardized. We want to be clear that our suits are indeed crafted in Turkey, and we are proud of the quality materials and design you noted. Furthermore, we clearly advertise that our suits are slim fit on our website, and we provide detailed garment measurements in our size chart here: https://viossi.com/pages/size-chart. This size chart is essential because slim-fit cuts inherently differ from traditional standardized EU sizing and often require customers to size up. Regarding your order, #9824, the team took the following steps: We immediately responded to your initial inquiry on June 1, 2024, regarding the status of your two suits. We clarified our 3-business-day processing time (in addition to the shipping time) by providing a direct link to our shipping policy. We want to note that all international orders are subject to local customs duties and fees, which are determined by the receiving country, not by us. We regret that the difference in our slim-fit cut led to your decision not to wear the suits. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsApr 2, 2024

Dear Roman, We would like to bring your attention, that we have a policies. Let me explain each issue you brought up to us: 1) You have told us that you paid 34 EUR import tax. Import/Duty tax isn't collected and remitted by us, so it is fully your responsibility to pay the import/duty taxes. Information is available in our shipping policy page: https://viossi.com/pages/shipping-policy . Even tho, this information is available on the checkout as well. Especially, for the EU zone, from 2021 import/duty tax rules and regulations has changed, any package comes outside of EU, is subject to the import/duty tax. 2) You stated that on your shipping document was written camera, which isn't true. We have a proof of what was shipped, we have proforma invoice and shipping label. Kindly do not provide false and fake information to our potential and future buyers. 3) We don't cover any return shipping costs, it is responsibility of the buyer for that. We also provide an option of REDO Returns for $2.48, if you purchase REDO return, REDO will cover your return shipping cost. More information is available on: https://viossi.com/pages/refund-policy If you have more questions, or you want to see actual proof of all what I wrote above, kindly email me directly and I will assist you: [email protected]

Response from VIOSSI - Men's Slim Fit SuitsFeb 21, 2024

Dear Serge, Thanks for sharing your feedback and I do apologize for not best experience. We do see that you purchased from us 3 times. Back in 2023 and 2 times in 2024. Could you clarify and give us more explanation on why and where exactly you didn't like suits from 2024? As suits from 2024 have better design, cut and better quality than the ones you purchased in 2023. Would you mind contacting us at [email protected] so you can explain in more details, what was the issue? Warm regards, VIOSSI Customer Care Team