VIOSSI - Men's Slim Fit SuitsReviews of viossi.com

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We appreciate you sharing your experience regarding the fit of the tuxedo. We do advertise that our suits are designed with a slim-fit cut, and we understand that this specific tailoring is meant to provide a closer, more streamlined silhouette. While we regret that the sizing you selected still required further alterations, we acknowledge your decision to keep the suit and tailor it to your exact preferences. Our suits are indeed designed for individuals who prefer this modern, slim-fit look. We hope the final result after your alterations is exactly what you were aiming for. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsJun 20, 2024

Dear Uchena, Thank you for taking the time to share your experience with our products. We are focusing and spending decent time on building our suits. Every detail is build according our technical documentation and every single detail is being controlled on every stage of the production. Every person has different expectations and understanding what is good. We are more than happy to offer you another suit with decent discount , so you can try and see if our suits are still not expected as you wanted. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Warm regards, VIOSSI Customer Care Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We are pleased to hear that you like the quality of the suit. However, we must clarify your comment regarding "deception" and being told you cannot return the item. Based on the communications we received from you, the team was actively working to assist you with the fit issue: When you contacted us saying the size was wrong and the jacket did not fit, the team immediately responded to help you. We asked you to send a picture of you wearing the suit so the fulfillment team could better understand the fit discrepancy. Crucially, we provided you with the direct link to the return portal so you could file an exchange. Since we did not receive any further response or follow-up from you after providing the return link, the team was unable to complete the exchange process. We did not tell you that you could not return the item; rather, we provided the means to do so. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your feedback that the delivery time was "way too slow." We want to clarify that our standard shipping policy, including the expected delivery timeline, is clearly stated on our website and was available in all email communication regarding your order. Customers are made aware of this timeline at the time of purchase, and UPS tracking confirms delivery based on the advertised shipping timelines. In the case of your order, #9683, the team took the following steps: When you contacted us saying you had not received your suit, the team immediately confirmed the order number and provided you with the UPS tracking link (1ZF7W8060414023816) showing the package was successfully delivered. The team then advised you to reach out to UPS to file a claim and investigate the delivery issue. We strive to ensure timely delivery, but once the package is with the courier and tracking confirms delivery, any issue locating the package must be handled directly with the shipping carrier. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsFeb 21, 2024

Dear Fabian, Thanks for sharing your feedback and I do apologize for not best experience. Our suits are passing several levels of quality control. Would you mind contacting us at [email protected] so we can resolve this issue? Warm regards, VIOSSI Customer Care Team