Our mission is to provide the highest quality men's suits that are both stylish and timeless. We strive to create a personalized and unparalleled customer experience by offering exceptional craftsmanship, premium fabrics, and impeccable tailoring.
VIOSSI - Men's Slim Fit Suits (viossi.com) has 161 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
viossi.com
Website
viossi.com
Category
Clothing & Underwear
Location
Aurora, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 77% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This purchase is my second from Viossi. Outstanding customer service. Love the quality of the cloth, I of course needed some alterations but I am pleased with the purchase. I’ll be back.
JJ
Juan jose O.
I ordered a suit that was on sale
I ordered a suit that was on sale, and Viossi shipped it fast in 8 days the suit was delivered I tried but the jacket was kind of small so I contacted them for an exchange, and the return policy is kind of crazy the suit in promo does not have return or exchange unless you paid $100 return fee it's kind of annoying but it is what it is. The nightmare started after paying the $100 they sent me an email with a bunch of useless instructions to return the suit and I had to pay the return shipping. Then they disappeared for a week and after many many emails, they responded I thought I was going to lose my money finally after 15 days of annoying them, they shipped the exchanged suit which again the jacket runs a little bit small
The logistics in this company are ridiculously inefficient and expensive, the customer service is really bad, and hard to contact them seems like they just work from Tuesday to Friday
For the price, The suits are very good, and they are made in Turkey not in Italy like they posted in the Facebook ads
Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025
We recognize your strong feelings regarding the exchange process for your Order #9447, including the inconvenience of the fee, the time required for the exchange, and the final fit of the suit.
We are pleased that you found the suits to be very good for the price and we are proud of our suits crafted in Turkey, which is clearly communicated and we have never claimed our garments were made in Italy.
Regarding your exchange for the sale suit, we want to clarify the steps the team took to fulfill your request:
The suit you purchased was on sale/promo, meaning it was subject to a strict return policy where returns or exchanges were typically ineligible.
The team made an exception for you, allowing the exchange for a $100 fee, which covers the cost of processing and shipping the new suit.
The team promptly provided you with the invoice to pay the fee and immediate return instructions via a detailed PDF attachment after you confirmed payment.
When you raised concerns about the timeline for your wedding event (May 3), the team escalated your request to the warehouse to speed up processing.
The team confirmed receipt of your returned suit's tracking number and assured you the exchange would be shipped out, eventually confirming it was sent via FedEx with tracking number 776155399485 and that it would arrive before your May 3rd deadline.
While we understand the process was longer than you expected, the team remained committed to resolving the non-exchangeable sale item and expediting your replacement suit, which was the correct size up as requested.
If you want to further discuss this, please email us at [email protected].
VIOSSI Customer Support Team
RR
Rouselene R.
I am very satisfied with my purchase
I am very satisfied with my purchase. Product true to size and same as the picture. Thank you Viossi😘😘😘
SB
SAMY B.
EVERYTHING WENT WELL,
EVERYTHING WENT WELL,
IH
Ian H.
Poor communication
Poor communication, package didn’t arrive within their shipping policy timeline, had to buy a suit locally in time for my event, now they want to charge a $60 return fee.
Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025
We recognize your frustration regarding the communication, the shipping timeline, and the return fee for Order #9525.
We want to clarify the timeline of events for the benefit of all customers:
Order Placed: You placed your order on Monday of the previous week, and the sizing was confirmed on Wednesday.
Sizing Clarification Required: The fulfillment time was delayed because the team needed to confirm a discrepancy regarding your requested pants size (US 31 waist) based on the provided weight, which required a response from you before the order could be processed. The team initially reached out on Thursday.
Shipping Delay: While we understand your order was needed for a Saturday event, the order was handed to the courier after you requested a cancellation, resulting in the item shipping after your event. We apologize that the shipping partner's status update was delayed.
Return Fee: The fee you are referring to is a standard restocking fee, which is applied to all returns for refunds. This fee helps cover the costs associated with processing, inspecting, and restocking the item.
If you want to further discuss this, please email us at [email protected].
VIOSSI Customer Support Team
MS
munveer S.
Great quality suits, highly recommended
This was the second time ordering from viossi and it was an even better experience. The material was high quality and the fitting was spot on.
RJ
Raymond J.
Productive
The customer service employee are very quick to help to answers all my concerns very productive and convinced thanks to Jose he did a very good job. My suit came and fit well love your suit and I will recommended my friends to your company
AH
Andrew H.
Superior!
I love the suit! They were nice enough to give me an extra gift for my wedding! Thanks Viossi Team!
