VIOSSI - Men's Slim Fit SuitsReviews of viossi.com

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your feedback that the delivery time was "way too slow." We want to clarify that our standard shipping policy, including the expected delivery timeline, is clearly stated on our website and was available in all email communication regarding your order. Customers are made aware of this timeline at the time of purchase, and UPS tracking confirms delivery based on the advertised shipping timelines. In the case of your order, #9683, the team took the following steps: When you contacted us saying you had not received your suit, the team immediately confirmed the order number and provided you with the UPS tracking link (1ZF7W8060414023816) showing the package was successfully delivered. The team then advised you to reach out to UPS to file a claim and investigate the delivery issue. We strive to ensure timely delivery, but once the package is with the courier and tracking confirms delivery, any issue locating the package must be handled directly with the shipping carrier. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your strong feelings regarding the 20% restocking fee, the shipping costs, and the fit of our suits. We want to clarify that our return policy, including the 20% restocking fee, is clearly advertised on our website. This fee is standard and necessary to cover the costs associated with processing, inspecting, and restocking returned items. Regarding the sizing, we clearly advertise that our suits are slim fit and we provide detailed measurements in our size chart here: https://viossi.com/pages/size-chart to ensure customers select the correct size based on their body type and preference for a slim cut, which often requires sizing up compared to traditional fits. The team received an inquiry from you via email regarding a suit for your wedding and immediately followed up with a clarification question on the specific color you were interested in on April 13, 2024. We received no further communication from you after that response, meaning the team was unable to provide any further sizing guidance for you. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your disappointment that the suit was not your size, which resulted in a less-than-ideal experience for Order #9586. We want to clarify that our suits are indeed designed with a slim-fit cut, as clearly advertised on our website, and we provide detailed garment measurements in our size chart here: https://viossi.com/pages/size-chart. Here is what the team did to assist you: - The team immediately reached out to you on two occasions to confirm the sizing after noticing a potential discrepancy based on your provided height (5'10") and weight (172 lbs). - Our fulfillment specialist advised adjusting your jacket size from US 36 to US 40 to ensure a better overall fit with the pants you would require. - We explained that the suit you requested (US 36) would have come with W30 pants, which would not have worked with your required W38 size. - When you reported the size issue after delivery, the team promptly requested photos of you wearing the suit to better understand the fit issue and discuss further options with the fulfillment team. We were committed to ensuring the best possible fit for you, given the measurements you provided and the nature of our slim-fit cuts. Since we did not receive the requested photos, the team was unable to move forward with further solutions. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team