VIOLETTE_FRReviews of violettefr.com

Les produits sont top mais le SAV catastrophique Je n'ai pas reçu mon colis malgré l'avis livré et tente depuis des semaines d'obtenir une réaction de leur part En vain ...Ils s'en foutent contrairement au transporteur qui lui a au moins la politesse de répondre à mes mails. Je ne peux donc que déconseiller ....

DES VOLEURS 4 mails envoyés, deux réponse au premier pour me donner le numéro de suivis (que j’avais déjà hein) et qui qui n’était pas réactualisé depuis plusieurs jours… et depuis aucune réponse à mail mails suivants, ABSOLUMENT RIEN, donc je vous déconseille vivement de commander à moins de voiloir y laisser vos euros …

Bought 2 violette fr lipsticks as I thought would be lovely ! Waste of money . Bad quality from cheap packaging to the product itself . You might as well go for the known brands that have really mastered their formulas for years . I wouldn’t recommend this product at all!

Colis bloqué je ne sais où. Marque que je pensais française sauf que colis qui part d’une vu le prix et là publicité et le marketing français au possible je suis vraiment déçue. Je verrais à la réception si réception il y a…

I was initially apprehensive about ordering from Violette because I had read so many negative reviews regarding their logistics and operations. However, as with any brand in its early stages, I recognize that while the product is exceptional, the operational side might need time to catch up. The brand’s philosophy, ethos, and rhetoric were all clear and compelling, so I decided to give it a try and support them through this phase. It did take about 10 days for my products to arrive, but when they did, they were beautifully packaged. I’m so glad I decided to order, because the products themselves are fantastic—exactly what I had hoped for. I can confidently say that the wait was worth it.

Scam. Lipstick never arrived. Customer service is nonexistent. Should have checked reviews before ordering. Good marketing for such a scummy company.

I ordered 4 lipsticks - got 2 only, I complained and they said they will resend the other lipsticks. Never received those, then they said order was cancelled and they are issuing a refund. No refund, no lipsticks and they are still saying they send the refund... I check daily nothing in my bank. I'll wait till they are in shops as I love the lipsticks but not worth to try and order if you might/might not receive the order!!!

I ordered on 27th December. By 16th January no delivery. Customer service kept sending me a link to DHL which said in transit. Eventually after bombarding them a got a refund. I then reordered and received my goods. A week later my first order arrived a month late. I’ve asked for a return label and they’ve sent me a payment link! Nope