Brigette R.
helpful
helpful, and quick. have had a couple interactions with this customer service team, and all have been wonderful!

VIOLETTE_FR is a multi-category beauty brand founded in 2021 by the industry-beloved French makeup artist, Violette Serrat. At its heart, the brand celebrates one’s authentic self, encouraging individuals to thrive through creative expression. VIOLETTE_FR aims to redefine our relationship with beauty, eschewing the toxic pursuit of perfection for the French philosophy that beauty should not conceal but rather enhance confidence in our unique traits. Violette’s approach balances the bold with the ‘au naturel’, bridging the gap between the minimalist and beauty-obsessed. Empowering everyone with innovative, easy-to-use formulas—these coveted tools help us express moods, nurture imagination, and rediscover self-love.
VIOLETTE_FR (violettefr.com) has 190 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Brigette R.
helpful, and quick. have had a couple interactions with this customer service team, and all have been wonderful!
Olena
I keep ordering Boum Boum Milk, it’s honestly the best skincare product I’ve ever discovered! Yes, shipping to Europe can take a little while, but the Customer Experience Team has always been incredibly kind about my impatience and super helpful with tracking updates.
SEVELEDER V.
Marque française? Que neni! Colis en douane depuis des plombes! 65€ les 2 ombres à paupières + frais d'envoi pour des produits qui viennent d'on ne sait ou..... Plus jamais!!! (encore faut-il que j'en vois la couleur un jour!)
Janie D.
I ordered this lipstick last Sunday then read the reviews and prepared for a long wait. To my delight it arrived today, well packaged and it’s lovely. So very pleased with my purchase. Easy to order and arrived in 6 days.
lowetides
So glad I read the reviews before ordering. Found this brand via Sali Hughes who I absolutely respect & trust, my number one resource for researching before buying beauty/skincare/cosmetics. Check out the on French style beauty - Violette sound so good there. I'm completely put off by the really bad delivery and service reviews, so won't be ordering right now. But I do want to order! Please fix this Violette. I don't see you stocked anywhere else in the UK.
Rebecca C.
Great product and fast delivery. I opted for the standard shipping and my bisou balms were delivered to the UK within 8 days.
Sofia
Velade länge om jag skulle köpa eftersom det är dyra produkter och omdömet var så lågt. Väldigt glad att jag vågade dock, är precis den typen av läppstift jag hoppades på och har aldrig sett något jämförbart på svenska marknaden. Behövde aldrig använda kundservice så den kan jag inte bedöma, men jag har fått god information under leveransen - den tog lite tid men höll sig inom det som de hade uppgett så jag är på det stora väldigt nöjd.
Elisabeth L.
The lip nectar is the worse lipstick I ever bought certainly because of the toxic ingredients. Yuka rated 21/100 as bad meaning it contain dangerous ingredients. It leave your lips super dry and uncomfortable. Because you can't try in in a retail shop you have to buy it online. You can't return your item if you don't live in the US. Took 10 days to arrive (US to UK) Just a disappointment.
Response from VIOLETTE_FRSep 25, 2025
Hi Elisabeth, Thank you for your feedback. Apps like Yuka can provide quick insights, but it's important to note that they sometimes lack the nuance needed to evaluate cosmetic ingredients accurately. For example, an ingredient may be flagged based on its use in different contexts (such as inhalation or ingestion), rather than its intended use in cosmetics or when it is used in nanoparticle form. We value your feedback and take it seriously as part of our commitment to continuous improvement. If you have any additional questions or concerns, please feel free to reach out. We are sorry to hear about your shipping experience- we have passed this feedback to our operations team.