Valvoline Instant Oil ChangeReviews of vioc.com

Complete rip off and I will NEVER bring any of my 3 cars there again!! $37.99 for a conventional oil change and $29.99 to change my tire that just so happened to be FLAT! Hummmmmm

This business stripped my oil pan, causing me to require a full replacement, which cost more than $900 at the dealership. They stated because I was outside of the 6 month and 3000 mile warranty they could not do anything to assist. I escalated as high as they would allow and got the same response. They suggested attempting to repair it, which the dealer recommended against. It is not worth the small savings and few minutes of your time, take your business elsewhere.

a big scammer, they cheat me to pay a lot of money for a simple oil change, and I did to just pick up my car from them, I will never trust them

waiting in line and they let other customers come in front of me because I'm African-American all the white ladies went ahead Hudson avenue Rochester New York bad service I left then they try to stay will wait on you don't touch my car you're probably sabotage it

I took my BMW for a full synthetic oil change in Dec. 2019 in Hamburg, Lexington, Kentucky. I am skeptical with their service, so i tried to watch it very closely. I make sure they change the oil. They have a small monitor where you can watch the oil being drained underneath, BUT the monitor is extremely blured you can't tell if they drained the oil or not. The point is they are full of s...t. I then watch the guy carrying an oil container kind off ready to change my oil. The guy on the driver side destructed me by showing me the bill, the moment i took my eyes off that guy carrying an oil container, in a split second i notice he was finished replacing the oil. I am not happy bc that was too quick replacing the oil and I couldn't tell if they replace it or not bc for BMW there's no way to check the oil integrity physically. We can check level digitally, but you can't see if the oil has been changed. Also, they reset my oil change indicator for a month bc it started to come on, on my dash board. So they took my money and did not change my oil. NEVER TRUST THIS MOFFO EVER AGAIN...I JUST WANT TO SHARE THIS REVIEW NATIONWIDE. VALVOLINE STINKS..DON'T EVER GO THERE. This is the second time they did it. A year ago on a different car, i came in to changed my oil and after a few days later i checked the oil and it was dark, so i took the car back and demanded either they change my oil and give my money back. I checked the review stat and 70% of the review were bad. Tells us their service stinks.

My BMW was out of warranty so I took it to Valvoline to get oil replaced. Car was leaking oil afterwards. Took it back twice and just got worse. I even bought a new plug and had them replace the one they installed. After two visits and still leaking, I took my car to BMW repair shop who told me the pan was damaged and needed replaced. After replacement it still leaked. It only stopped leaking after correct oil was put in car. That oil change cost me $1400. The wrong oil was put into car which caused the issue. Valvoline customer service is very responsive but believes they put the recommended oil in car. DON’T TAKE PERFORMANCE CARS TO VALVOLINE.

These guys drained my transmission fluid instead of the oil from my Ford Explorer 2014 and double filled my Oil. They said they have video of draining my transmission fluid but are refusing to fix my transmission. I drove my vehicle home and destroyed my transmission, but the manager Said they’d “buy me a used transmission” to replace my perfectly Good transmission that they destroyed. Don’t go here. If they make a mistake, they don’t make it right. Also, they don’t know how to change oil....and they’re an oil change place... like really...you’ve got one job, this is an oil change place that doesn’t know how to change oil. Go somewhere else.

slow service; scanned door, had wrong info, someone elses name entered in computer data base even though I was there 15,000 miles ago , something seemed wrong , playing games , had to update all my personal information? Felt vehicle moving alot during srvice , paid, left, looked under car and saw skid panel all bent and rolled up, went back furious confronted manager who said drive back around back( and wait some more)at that time I said I would contact corporate. Ruined my morning, l just wanted a oil change , I see 65% bad experiences on surveys at valvoline’s!Waiting to here from corporate