Valvoline Instant Oil ChangeReviews of vioc.com

Covid policies not being met. Having visited two locations to have an oil change, I noted that the first location did have employees wearing masks and distancing from customers. But they were out of the oil my car required. So I visited another nearby location where employees did not stay distanced from customers nor wear masks. Not in keeping with the policies stated on Valvoline's website.

This review is for the Valvoline located at 11755 Rousby Hall Rd, Lusby, MD 20657. I stopped in when I had an issue with my car and the staff, to include Clinton, were helpful, quick and professional. I highly recommend using this place for your car needs. The customer service is outstanding!

This is for the New Bern NC Valvaline service. Waited 30 behind customer while one tech was doing all the work, while others standing around doing nothing. While waiting two cars passed me and got service performed .

Overpriced and then I was overcharged. They ran out of conventional oil and didn’t inform me, while I waited for over an hour in line to get in. They overfilled my tires to 35, when they should be 30pounds. There was too much oil when I checked it at home. They tried to up sell things like brake fluid- that I had already had changed a week prior- so I KNOW was not needed. They robbed me of time and money and then refused to Fix their mistakes. They also lied about who the current manager was on the phone. AVOID THESE SCAM ARTISTS!!

The service was absolutely wonderful. They were friendly helpful and very educational. The cost was very reasonable and my whole experience took less than 10 minutes. I will go there again and again.

Went to the Westbury Long Island Location week ago oil change coolant flush two days later car was low on coolant running hot took it back manger told me car was 10 yrs old tried to flushing it same problem! after talking me into a flush now I have to take the car into a shop Warning Don’t Take Your car there!!!!!!!!!

My name is Jamie Campbell, and I was in Valvoline 1200 Plainfield Ave Ne for an oil change on March 24. On Wednesday April 15, I made it half way to my morning work commute, and broke down on the side of the road. I called to have my car towed to an Auto Shop, and Thursday morning got a call saying "Your engine is totally shot, your engine was bone dry, and your vehicle is beyond repair." Thursday evening I opened my car garage, and saw the Valvoline oil filter, and all my car oil on my garage floor. When I called yesterday morning on April 17th, the manager seemed indifferent and uninterested in what I had to say, and told me he would call me back. It is now April 18th and I have not heard a word back yet. My car was perfectly fine, and now I have to make arrangements to get it towed to a junk yard. I am a nurse, and can not afford to be without a vehicle.

Don't make the same mistake I did! Within ten minutes of leaving this shop, my engine failed - a $3,500 repair bill. The shop admitted to using the wrong oil plug, but refused to take responsibility for the damage. Worse yet, they tried to make me pay $900 in 'diagnostics' while telling my service department that they wouldn't cover anything, no matter what the diagnostics said. I was surprised at their dishonesty, but even more surprised that Valvoline the company refused to hold them accountable as well. If this is how one of their shops is run, avoid them all!