Valvoline Instant Oil ChangeReviews of vioc.com

Been to the Mentor location at least 3 or 4 times in the past. Never, ever has it been over 60 dollars for a full synthetic oil change. $105.00!!! There had to have been 5 different people under my hood. Not counting the people underneath my car. Never, ever going there again. And I'm spreading the word to EVERYONE I know to NEVER go there. My fault for going there without doing my research.

I usually get my oil changed here because it’s fast and easy, and they have a lot of locations everywhere. My only complaint is that they’re always trying to upsell me on cabin filters, windshield wipers and a few other things I don’t need. Other than that it’s a good service.

These guys drained my transmission fluid instead of the oil from my Subaru Forester and double filled my Oil. They said they have video of draining my transmission fluid but are refusing to fix my transmission. I drove my vehicle home and destroyed my transmission, but the manager Said they’d “buy me a used transmission” to replace my perfectly Good transmission that they destroyed. Don’t go here. If they make a mistake, they don’t make it right. Also, they don’t know how to change oil....and they’re an oil change place... like really...you’ve got one job, this is an oil change place that doesn’t know how to change oil. Go somewhere else.

I never have a problem with Valvoline. The mechanics are courteous and helpful. In my most recent experience they checked my car even though they were full with 4 cars and they torqued my tires for free! Fantastic service!

In short...$85 for an oil and filter change on a 2007 Lexus 350RX with 107K miles on it! They used Valvoline 5W30 MaxLife Oil and a VO84 filter. I can buy 5 quarts of the exact oil for $19.97 at Wal-mart and 1 more single quart for $4.97 and the filter for $8.89. With tax that's about $36...so they charged around $50 for labor! Never again, I called Wal-mart and they'll do it for $30 + tax or $40 + tax with synthetic oil (they used a blend). Not only that, they said the oil in the rear differential and transfer case were "Checked - OK" - - a little hard to do when it's a front wheel only drive car!

DO NOT TAKE YOUR CAR TO VALVOLINE OIL!! NOT ANY LOCATION THEY HIRE ANYONE OFF THE STREET .. THESE PEOPLE HAVE SERVICED MY CAR FOR 2 YEARS AND NEVER CHECKED MY TRANSMISSION FLUID HALF OF MY RECEIPTS STATES THE TRANSMISSION IS SEALED WHICH MEANS THEY CAN'T GET TO IT AND OTHER HALF STATE THRU CHECKED IT. IT WASN'T UNTIL I HAD TO GET MY CAR TOWED THAT I WAS TOLD IT HAD NO TRANSMISSION FLUID. I JUST HAD THE FLUID FLUSHED ABOUT 13 DAYS BEFORE THEY CHANGED MY OIL WHICH MEANS SOMETHING HAPPENED TO THE FLUID AND BY VALVOLINE NOT CHECKING IT I WASNT AWARE.. I now HAVE A DAMAGED TCM WHICH IS THE BRAIN OF THE TRANSMISSION AND THE ONLY THING THE AREA MANAGER W CHARTERS WANTED TO GIVE ME BACK IS THE 62.00 FOR THE OIL CHANGE FEE.. AND THEN HAD THE NERVE TO TELL ME THIS CONVERSATION ENDS HERE. I SAID YOUR RIGHT BECAUSE I'M TAKING YOUR ASSES TO COURT!! I HAVE A VIABLE CASE AGAINST THEM THAT IS GOING TO BE WORTH SPENDING THE MONEY TO TAKE THEIR ASSES TO COURT!!! AND MIND YOU THEY HAD TO REIMBURSE ME FOR A DIAGNOSTIC FEE OF 143.00 BECAUSE THE TECHNICIANS LEFT THE TOP TO THE AIR FILTER OFF WHICH MADE ME HAVE LEANS CODES ON BANK1&2. I SEE WHERE SOME PEOPLE ACTUALLY ALLOW THEM TO DO OTHER MECHANICAL WORK IF YOU THIS YOU ARE ASKING FOR TROUBLE BECAUSE THEY CAN'T COMPLETE A PROPER OIL CHANGE!!

I really give there asses 0 stars!!! i went to the location in memphis on goodman road and the manager is a rude studdering AH!! after i'm the one with a damaged transmission. PLEASE CHECK YOUR RECEIPTS TO MAKE SURE YOUR TRANSMISSION FLUID IS BEING CHECKED BECAUSE HALF OF MY RECEIPTS STATED THEY CHECKED IT AND HALF STATES THE TRANSMISSION IS SEALED WHICH MEANS THEY CAN'T GET TO IT.. WELL I HAD TO GET MY CAR TOWED AND GUESS WHAT!!! NO TRANSMISSION FLUID IN MY CAR!! WHICH MEAN THEY DIDN'T CHECK A DAM THING!! CHECK YOUR RECEIPTS AND SUE THEIR ASSES IF THIS HAS HAPPENED TO YOU AND YOU HAVE DAMAGE TO YOUR TRANSMISSION!!!

I was told I had to put Synthetic into my GMC when I had used a blend in the past. Then was told ok but they would not guarantee it. I said ok, then was told they no longer had the blend and had to use the Synthetic - it was required by the manufacturer of GMC, Buick and Cadillac. It was $20 more. They gave me $15 off and put it in. When I got home I called the GMC dealership and was told no I did not need to put in synthetic but since I had I should not go back to a blend. I called customer service at Valvoline and after some arguing on the phone was given $44 off (1/2) and the next day the manager of the shop that did my oil change phoned and just apologized. I said I felt I should get mine for $20 less every time I came in as they were the ones that caused me to have to pay this by putting synthetic in my vehicle. They said no. I was totally scammed and will never go back there again. My husband just took his GMC into a Tires Plus this morning and got a blend in his and it was less than half the cost of what I paid at Valvoline.