Valvoline Instant Oil ChangeReviews of vioc.com

Had a an oil change this past Sunday and not 10 minutes later at a red light that I noticed the smell of burning oil. I saw smoke coming from my engine and pulled the car over and let it cool off. I drove it back to Valvoline where they sprayed the engine to "remove" the burning oil. I told the worker to check to make sure they tightened oil filter and oil drain plug as I feared the car would either burn and the engine would seize. The car reeks of burnt oil now and might take it to Toyota dealer to get another oil change just to play it safe - never go there again. Not even an apology, not good.

Valvoline Instant Oil in Whitestown changed the oil in my wife’s vehicle and cross threaded the drain plug back into the oil pan. For those that don’t know that is not easily done if you are doing it correctly but mistakes happen. Forward to now I now need a new oil pan in my wife’s vehicle after they ignored me for three days stating they needed to “investigate”. The regional manager Mike finally called back and to sum up a conversation that involved strong language by the end of it by me he blamed me for all of the damage and said I could not prove it was them because someone else found the damage on the next oil change attempt(had to have it towed because of the large leak cause by a misaligned bolt). He lied to me on the phone stating that cross threaded bolts come out easier and should have fallen out!!!! I warn all of you to be mindful of using them because if they do cause damage they will fight you on it and Mike will be rude, unconcerned, and unwilling to listen. Please share as you feel needed.

They saw us coming. I feel like I have been robbed. My daughter’s disabled boyfriend went to get the oil changed and $328 later he came home. Many add ones that were neither asked for or were needed. It deserves all the negative reviews it gets. A shame that a name that has been trusted for years has resorted to STEALING from customers!

I have been a regular customer for a good while and then at my last visit they broke my oil cap and said it happens alot and it was old . . Both are untrue . . . I was visiting family in cranberry Pennsylvania and decided I'd get my oil changed which I deeply regret now . The manager saw I was upset and promised to replace the correct dipstick and send it to me immediately at my home address. . Well I never received it . . Also I asked for them to fill my tires all the way around at a previous visit and they forget to put my stem caps back on . Also wanted windshield fluid put in but that didn't happen. . They have lost my business for good. . . It's not convenient when too much goes wrong . Ms BKR

I just had my oil change at Valvoline. When I pulled in I gave them the receipt for my last visit which was $49.81. I told them this is what I want this time. they said sure but when I got home I realized I was charged $95.38. I did get an additional filter for $20; so it should have been $69.81. They will not do this to me again. I will go somewhere else.

Trust me. This is a BIG BIG BIG BIG BIG BIG SCAM SCAM SCAM SERVICE.

I received a transmission flush there and later developed transmission issues. Mechanic found that the plug was damaged and I had been leaking fluid. I asked valvoline to cover the cost of repairing the plug and my claim was denied because they said I couldn’t prove it was them. Don’t do business with them they are dishonest and incompetent.

My brother brought his 2010 Nissan Cube to the Valvoline quick chage center on July 10th, 2020 prior to transfering the vehicle to me. Upon inspecting the vehicle myself, it was discovered that the trans dipstick was not properly seated in its locked position nor did the trans pan/drain plug show any evidence of removal or prior fluid contact. He insured me that he infact had all the fluids serviced. The oil and coolant service was infact done along with the cabin and engine air filter. Knowing the issues surrounding Nissan CVT overheating issues I decided to have an external transmission cooler installed as well as replacing the fluid for Amsoil CVT instead. When the car was brought to an independent shop for the aforementioned services, it was discovered that the previously claimed trans service was not completed. The mechanic/owner recorded the process of the CVT draining which was not indicative of a recent fluid change. On the contrary, it was stated that the fluid looked as if there was a clutch pack pack failure and was old. Mind you a CVT has no clutch pack. Neither was the external CVT filter changed as is called for by the manufacturer. After confronting the site manager on 10/3/2020 we were assured we would hear from them on Monday. After no contact that day I initiated contact with Valvoline and VOIC corporate. Eventually they claim there records record the service being done and video was reviewed which was not shown to us. They denied us a refund based on their findings with no acceptance of the video and pictorial evidence I had, no one even asked to see it. After leaving Google and Yelp reviews, the "concerned cookie cutter" replies came in from "managers and owners". They gave us different case numbers on each review site. After contacting "customer care" again with these case numbers more delay ensued and there was no further recognition of the facts presented via picture evidence. The review response on Google went as far to make a claim that their website specifically states that a filter replacement is not a part of their transmission service. The review replies by Valvoline entities were a mere ruse to appear to address serious issues they had no intention of rectifying. Not to mention the freudian slip of admiting their services are not inline with manufacturers policy. No need to 2nd guess if car dealers would deny a warranty due to neglect on Valvolines part. I started to warn other customers that they should exercise more caution should they return, then I discovered that my reviews werent even listed, though my reviews were the most recent. All of this would not have been an issue had they simply employ good and ethical buisness practice and issued a refund for the CVT fluid and associated costs. Now its pretty much theft and deceptive policy that seems to be more prevalent with them. Buyer beware, they have high overhead and will minimize it by overcharging you for fluids at a significant mark up and further more by retaining those fluids you already paid for.