Valvoline Instant Oil ChangeReviews of vioc.com

I have no complaints. Came in and oil change was done quickly and staff was friendly. That is all I could ask for.

This is one horrible company and there regional manager - Grallian Harbaugh is also a horrible person. They have totaled my engine on my car, the manager at the location agreed to put me in a rental which they did until they fixed my car. they forgot to close my oil seal and my engine knocked totaling the engine. I had to come out of pocket to get the damages fixed and a new engine which set me so far behind on my bills and I'm still working things out. here's the kicker this was last year 6/23 to 9/23 that I dealt with this. The rental car provided was from enterprise and it is 6/6/24 and I'm receiving a invoice directly from Enterprise saying Valvoline refuse to pay and the bill falls on myself. This is one horrid company and I'm tired of hearing about them screwing people over because they have bigger pockets. Do not take your car there or if something happens they will leave you with that bill. sigining out a p'd off former customer

I have been taking my three vehicles to Valvoline on Andover St.in Peabody for quite a while. There are two people there that should be recognized as outstanding, Joe and Jason (I don't know their last names). they are so knowledgeable and helpful when it comes to my service requirements without any high pressure. I can't say enough about how happy I am to be rid of the car dealers high pressure and prices.

Darese, Shawn, and Andrew serviced my Malibu efficiently and expertly.

Valvoline Instant Oil Change - I’ve been a customer at the Belden Village location for over 25 years. I just left that location after my conventional oil change, INV # 212947. Friday 5/31/24 at 2:30 pm was the busiest I’ve seen. I heard the whole crew had been replaced last time I was there. (The current mgr is Austin ). I guess they did their job quickly, but what I didn’t like was the stern MILITARY attitude of the employees that serviced my vehicle. I felt that maybe even a very slight smile & welcome was appropriate but what I got was the presence of an army barracks instead. I had to ask if my tires were checked, asked if my air filter was ok, I don’t even know if they topped off my fluids. They didn’t say anything but “turn off your vehicle & how will you be paying.” Then I was motioned to leave. As I pulled out I said “hey a little less serious” to which Bart answered “we’re really busy” and I left as I said “ just lighten up a little bit “.

Valvoline destroyed my car. I recently brought my car to valvoline for an oil change, before I left the technicians pointed out a massive coolant leak that wasn't present when I arrived, they ignored it and told me I should get it fixed somewhere else, 15 miles after I left my car died in a puff of smoke, the engine is completely fried, oil leaking all over the road. the manager concluded that it wasn't their fault that my car just happened to start leaking oil while they were doing my oil change and they refused to take any action to correct the issue. absolute garbage service, now I am without a car.

If you are planning to use Valvoline oil change service, please read my note to their corporate office before using them - I just came back from your new location in Indian Land, SC where I wanted to get my oil changed on my 2018 Subaru Outback Limited with 46000 miles. After 5 minutes under the car by your staff, I was told that they could not change my oil because the drain plug was starting to get rounded and wanted me to get the part as "their supplies were not in yet". I responded that they should get the part as the oil has been changed 6 times and this was never an issue. Spending 5 plus minutes seems to indicate that they did not have the correct tool/ knowledge to remove a simple, straight forward part. I feel that it is your responsibility to resolve this at a location that has experienced personnel that honors their 50% off grand opening price vs. a bunch of polite, but very young kids who obviously have little experience. I look forward to having this issue resolved. Thank you, THEIR RESPONSE - ZERO. THEIR RESPONSE TO SECOND NOTE PLACED ON THEIR SITE - ZERO. It is clear that Valvoline has no interest in addressing legitimate customer issues and, frankly, their blatant, f... You attitude shows the integrity ( or lack thereof ) they have corporately. There are other venues who DO VALUE their customers

Valvoline by 116th and Olio are hands down best in business