Valvoline Instant Oil ChangeReviews of vioc.com

After a brief disappointment (oil leak after change), Tyler (manager) made things right. After several attempts to locate the oil leak, by two other service employees. Tyler took the time to investigate the situation further. Two more visits were necessary before he nailed it. The aluminum oil pan plug was deformed. He replaced it with a steel plug that has a rubber O-Ring seal instead. Ironically, the aluminum one is the recommended plug. So, I deleted my one star and converted into 5 stars. That did the trick. No more oil spots in my garage. Kudos to Tyler for his tenacious efforts. Nice guy too. No attitude except one of professionalism and courtesy. This facility is in San Clemente, CA. Michael C - 2008 Ford Explorer

When I brought my car in for oil change, Caleb, the assistant manager and Anthony, service tech, both did an exemplary job in explaining everything more about my car oil change. I am very pleased with Caleb's knowledge and drove away a satisfied customer. Thank you Valvoline for hiring such competent employees, who represent your company well.

I came to put oil in the car, explained everything to the worker, but the worker poured too much and did not want to listen to me, then ran away, I found him and asked for the general manager, the manager did not want to listen to me either and started talking about the payment, in the end I managed to ask to drain the oil and put it back into my can(he wanted to take my oil to himself) i don't advice their service!

I took my car for an oil change somewhere else 10 days ago. Right after the oil change I noticed my car was making a weird sound. I wound up coming to Valvoline to do another oil change thinking the other mechanic maybe didn't put the filter back right or just to make sure the oil itself was good. They decided to do a visual inspection and noticed a coolant leak. They gave me advice on where to go from there and I felt confident when I left. They did not charge me for this either.

I do not recommend taking your vehicle to Valvoline. They forgot to put my oil cap back on the vehicle after the oil change, and they refuse to take responsibility for their mistake. I had to get the oil changed again because the filter surely got dirty while driving around without the cap. And, oil splattered all over my engine bay and chassis, which is a major fire hazard and will cause other parts to wear out from the oil as it dries. I had to get the engine and chassis steam cleaned to remove the mess and risk of fire, and they refuse to reimburse me for this expense. The area manager asked me to get a full engine diagnostic to prove the engine damage was a result of the cap being left off. Then, he also denied they did anything wrong. Umm, then why the request for the diagnostic? Valvoline has done nothing to make the situation right, even though this was their fault. I don't recommend taking your vehicle to a place that lies to their customers and fails to take responsibilities for their costly mistakes.

Braden was so nice helpful and didn't try to talk me into buying more than what I came in for he was very knowledgeable and showed me how to change my filter that I already had at home only took 15 minutes or so and I was on my way 10 stars for sure thanks Braden and everyone else who helped me today CJ, Andrew, and Vance and don't forget Jeremy thanks guys

I went to Valvoline last minute for an oil change on 6/8th. JUST FOR AN OIL CHANGE! The Employee that was taking care of my vehicle looked like he was in training. They decided to check the levels and pressure of my air conditioner WITHOUT asking me or my knowledge. I paid for my oil change and went about my day. Later on, in the day when I went to turn the air conditioner on, it wasn't working. Let's not forget I just went for an oil change and prior to going to Valvoline my air conditioner was working perfectly fine. I called the Middletown CT location that is where I had the service and they tried to tell me that they always offered that service (which is a lie). so now I had to replace and fix air conditioner which cost me $150.00 already on top of what I spend for an oil change. Spoke to TJ who stated he was the Assistant manager, very rude, argumentative and unprofessional. The store manager is Crystal who tried to convince me that this service has always been part of Valvoline and it has not. I will not recommend anyone to Valvoline and definitely won't be going to any of them ever again. Majority of time they are just hanging outside and smoking.

We thought we would give this place a shot and it was a MAJOR mistake. After 45 minutes, our Explorer was completed, or so we thought. We pulled out of our drive and heard a noise and thought it was the transmission . Thank goodness it wasn’t, but it was the noise panel that they didn’t clip back properly. Now that one is broken and we have to replace it. BEWARE!!