Valvoline Instant Oil ChangeReviews of vioc.com

Courteous and friendly employees!!! Were very helpful and polite!! Will continue using this service!

15 min in their dreams! My first visit was 1 hr wait, this visit they had me change lanes and again still sitting after 50 min. The cars behind me that changed lanes are now in the bay while I still wait. White House Tn

Dishonest management and incompetent staff They didn't completely close expansion tank cap, tuck overheated $210 tow charge Go elsewhere

Went in for a simple oil change on the Friday before Mother's Day. The technician broke off the pull handle for my dipstick! They had to pry out the handle and then try to find a dipstick for me at a parts store nearby. That part store did not have the correct one. It is 12:30 noon right now. I've been here for over an hour in the heat sitting in my car waiting. Due to the age of my vehicle, I can't sit with the air conditioner running. I've just been told it will be 5:00 p.m. before they can have a dipstick here. I live 20 miles away and only drove here to get this oil change from Valvoline in Claremore. I'm an elderly senior citizen . I asked if they are going to Discount my oil change by at least half for all of the trouble , inconvenience , and Heat this is putting me through . Unbelievably, the manager said no. I will never ever use this Valvoline shop nor any other Valvoline shop again.

I would give negative stars if I could. They overfilled the oil in my car, it’s clearly above the safe line and they tried telling me to my face that’s it’s fine. My car keeps flashing check guages, overheating, and the radiator hose almost exploded. “Cameras don’t lie” said the guy, but no one has confirmed the video outside of that specific store. I don’t trust a single employee there, nor will I ever go to a Valvoline again. 2 Days ago I spoke to customer care, which organized them coming out to my house. I was told someone would call me at 8 am when they opened to have someone out, but I had to call around 10:15 and asked when that would be happening. I was told they would be on their way in a few minutes. An hour goes by, I call, they said they’re on their way! The store is 9 minutes from my house. They arrived 30 minutes after that. That’s when I was told the overfilled line was fine. I know what it can do to your engine. Customer care also told me they would send my car to a different mechanic if it did in-fact need repairs. The guy who came to my house basically told me that they’re a joke, and they lied about that. He wanted to DRIVE it back to the store to change out the oil? Y’all came to my house because it’s NOT DRIVEABLE. Also, to add, I just recently moved to york and now i’m forced to stay in lancaster because i work here and literally cannot go to my home. Please Please Please, do not go to Valvoline. No one in there is trustworthy, even the company. They’re denying my claims, and am now forced to get a lawyer because this is my only means of transportation.

Put the wrong motor oil in my vehicle and a couple days later my MOTOR BLEW. Rods are knocking like crazy

I'm so very disappointed in Valvoline's Duval St in Renton Washington location. They admittedly added coolant to my daughter's BMW 325i vehicle and then the heater stopped working. Don't know if that is cause they added the wrong kind... Also, they dropped an air filter clamp into the engine which then rattled around causing damage. And they damaged the skid plate as well. They said they'd order the skid plate & clamp & fix that but "their Internet was down yesterday" so they can't confirm they did anything wrong with the coolant. The tech who worked on it said he did add coolant but he was silenced by his manager. I've been going here for years but they have a new manager. This never would have happened with the previous manager & if something went wrong, he'd have been honest & fixed it immediately. Jason is the assistant manager here now & he seems to be dishonest. I know the Internet (& therefore their cameras) was working yesterday cause the tech that did my oil change was looking online for a coupon for me. It was working when we were there. I am so deeply disappointed :-( now I can't trust them and I would suggest that anyone who goes there be careful & pay close attention.

Went in with my perfect 2020 Toyota Prius. original owner . bought brand new, always has the best care. Always serviced at the dealer. But this one time was in a rush thought I could get In-N-Out with a quick oil change. Hence, the name, an absolute nightmare when in with no leagues came out with a Leaky drain plug. Voiced, my complaint got the runner round. Nobody wants to responsibility made a claim had to have over $500 and repairs to replace the oil PAN. As the damage could not be repaired so it needed an entire new oil PAN over $500. Which I got a deal or else it would have been more. And Valvoline doesn't want any responsibility. But the car was perfect before I got there and I left with the damage. I do not recommend this place nor will I ever be able to. They can't be trusted and they don't tell the truth and they don't stand behind their mistakes. Or whatever else you might call this. If you choose to go there I would be very careful if you cherish your vehicle. This is the world in which we live.Unfortunately, you can't trust anybody to do what they're supposed to do.You're paying For a service and then you have to put up with all of this not cool. Incidentally, the more I tried to reach out for help. The more I got thrown under the bus. It became a worse nightmare. They never offered me anything for the trouble. Only donly denied responsibility. The whole time also, my car was completely inspected just a few weeks before that and always service at the dealer and I confirmed with both places. As I already knew, there was never any leaking problems or no other issues of any kind, anywhere.