Valvoline Instant Oil ChangeReviews of vioc.com

My elderly mother who has dementia brought her car in to have the air conditioner looked at. Valivoline doesn’t service air conditioners but charged her $159.99 for staring at it. She came home crying and I called to speak to a manager. Moses is a manager and refused to refund the purchase and just said “Yeah I referred her to someone who could fix it.” I am disgusted that these people knew they couldn’t help my poor mother who knows nothing about cars yet took her money for nothing in return. Total scum

Went to new store and got in line and waited 30 minutes. When it was my turn the asst mgr came out and told me to move to another line there was someone in another line that was there first. He was totallly wrong they were the last one there and I can show on dash cam. I left never to return if they want to do that tell me up front and hand out numbers or something. Probably because I am a senior and he thinks we have all time in the world. Taking advantage.

I had my oil changed at a Valvoline instant oil change in Gilbert Arizona. When I pulled out of the parking lot my car died in front of the shop. They pushed me back into a bay and got it to run again but barely. I had to take it to my mechanic and eventually had to replace a fuel mixture sensor that they wacked when removing my dirty air filter. I contacted their support and was told to submit my receipt to an email address and then I sent them three emails that they did not respond to. Then finally when I sent a nasty email saying I was unhappy I got a terse reply to call their support. No apology or feeling for a customer that they wronged. I will never go here again....

Nothing went wrong just paid more than Toyota dealership in Clermont, Florida . Toyota of clermont charges $84 for 2018 Camry. I paid $101 after a $10 coupon my laziness is to ame. I usually buy Mobil 1 for $24 a gallon and oil filter for $7 total of. $32 and 20 minutes of my time. They dont even open the drain plug, they suck it out with a tube from top. All i can say is i paid for being lazy.

Went for an oil change at the Bradenton, Florida SR 70 location. Soon after my truck started leaking oil in my driveway. Took it in to the auto shop and they said the filter was loose and I lost a quart of oil. I wrote Valvoline headquarters about the problem with documentation from the auto shop. NOT EVEN THE COURTESY OF A REPLY. Really!

Paid for full synthetic oil change I'm sure I got regular oil. They pulled my airfilter without asking, sprinkled leaf pieces and pine needles on the clean side and showed it to me. When I didn't fall for their scam they over tightened my filter and drain plug. Have bought 6 different oil filter wrench still can't get their filter off. Changing oil myself every 3k miles as several shops have failed to filter off.

If I could give 0 stars after this experience, I would. I was a customer for years since moving to the area. However I will make it a point to never return again. I took my vehicle for a tire check. The Assistant Manager at the time also took a look at my fluid levels. He said I needed coolant and windshield wiper fluid. It was no charge at the time of service. 1 week later, my car overheats and there is brown sludge coming out of the coolant pipes. Towed it to the dealership, where I was told I will need to replace the engine, coolant pipes, radiator, thermostat and heater core, as the sludge is throughout the engine. It's inoperable. I called and opened a claim with Valvoline. An estimate of repairs was given to me which I forwarded to Valvoline. Valvoline's Area Manager is saying he viewed the vehicle and determined the issues are not from the service. They are not taking any responsibility for the repairs and subsequent rental costs. I called the dealer to confirm; they state no one has been out to view the vehicle at all. Sounds like someone is trying to get out of doing their job, or simply believe I don't have the time to pursue this further. This shady business will not receive another penny out of me.

Wish there was a zero! This company needs to be looked at. They continue to rip people off and when they cause damage to you car they take no responsibility. Corporate office in Lexington says they perform an investigation and as long as the local Valvoline manager says they did an investigation they stand by them. My mechanic told the manager on the phone that damages to my car were from them. Manager said investigation was done and they found nothing. He completely lied and corporate did nothing. I was left with nearly 500 in damages. DO NOT GO HERE! They don’t take accountability for the work they do. I have attempted several times for them correct this wrong. U