Valvoline Instant Oil ChangeReviews of vioc.com

I’ve visited the Valvoline Instant Oil Change on Milford Road twice for conventional oil changes, and both times, the managers refused to perform the service. Instead, they launched into a scare tactic script, claiming my vehicles were burning oil, severely low on oil, and required synthetic oil—none of which was true. The managers used the exact same script on both visits, making me suspect a rehearsed routine rather than genuine concerns. Both managers spoke to me in a very loud and demeaning way, and became argumentative when I asserted my decision. They don't like getting push-back on their predatory tactics. No client expects, or wants, to experience verbal abuse during a business transaction. Especially one they are over-paying for. I wouldn’t recommend this location based on my experiences. I wouldn't recommend Valvoline based on their support of these predatory tactics and inflated pricing model.

I visited Valvoline oil change today for a routine oil change for my Corvette, opting for the full synthetic option. Although the staff delivered exceptional service, I was dismayed to discover that they no longer include lubrication as part of their oil change package. In the interest of maintaining top-notch car condition, I hope the corporate office reconsiders this decision, as lubrication is just as crucial as oil changes. I will be looking for a new oil change provider And I also have them service regularly my 7.3 turbo diesel F350 Dully that two will be going to a different provider.

I had to pay $10 to have battery changed that had a warranty but they did great and fast

If this company was reputable they would advertise their prices. You won't find them posted anywhere. I made the mistake of relying on other websites detailing Valvolines rates. As of Sept 2024 a full synthetic change of 6 quarts is $111 plus tax. I'll never go back.

2nd time I've been to this location...both times blocked in were I couldn't get out. Over 3 hours in line not including the oil change...the 2nd time 3 cars in the bays..I'm the only one waiting at at this point it's been 1 hour 40 mins...and no body has moved.....I will drive back to Dixie hwy to get my oil changed. I know Valvoline is going to back down with their time but if you get people leaving how's that going to profit your business....

Just got back from Valvoline. My first time. My last time! I supposedly received a synthetic oil change and a radiator flush and fill. They also replaced an air filter. Cost aprox. $275.00. That’s with a 10% discount. So I left and at my next stop decide to check the engine. I noticed that the new antifreeze was the same color (dull orange) and not yellow like new antifreeze. I went back and complained. They said it was residual antifreeze but said they would do it over for me. This time they had me put my heat on before they flushed the radiator. I told him they didn’t do that last time. The supervisor admitted the employee didn’t do it correctly. He said he needed more training. I then checked my dip stick and the oil didn’t look new (light honey colored) it still had a dark tint to it. He assured me it was changed. Point is beware of this company. Find a good mechanic you can trust.

WARNING!!!! On 06/06/2024 Valvoline Instant Oil Change located at 1405 NW HWY 7, Blue Springs, MO 64014 performed an oil change on my son's 2012 Hyundai Sonata. They removed the gasket off of the drain plug and reinstalled it without a gasket. This caused the oil to leak out while he was on the highway, totally ruining his motor. He had Take 5 oil change document everything before they put a new drainplug in and filled it up with oil, with the hopes that the motor might still be ok. The motor was not ok. We then took it to Blue Springs Hyundai for further evaluation before contacting Valvoline. Hyundai said that the motor was shot and needed replaced. They also noted that the only location oil had leaked from the car was the drain plug location. I contacted Valvoline at this time. At first they seemed like they would pay for the damages. They called me back and stated that they could see on video that their tech did improperly install the drain plug but they would not pay for the damages because Take 5 put a new plug in and top the oil off. Do not use any Valvoline location because they will not stand behind their work when they are at fault and even admitted that they were at fault. Please feel free to share this.

In the process of preparing for a road trip most people do general maintenance on your vehicle for optimal safety. Oil change is my main priority ok cool so I thought. During the process I was advised that I was in need of my transmission fluid to be exchanged service, I asked are they up to date on my car and what it needed and was told yes. Depends on the car if you have a filter that will need to be cleaned as well or the clean fluid will be contaminated. The young man assured they did everything the service was performed A few days later I had trouble shifting and gears slipping, I called back to the shop to inquire as to exactly what they did, I was told they only transfer the fluid but not the filter, I called customer service and the young lady stated oh no they should have cleaned the filter if I had one. To make a ling ongoing story shorter, I requested a refund due to services not performed properly which damaged my transmission and on their website complaints are many more of the same. The supposingly area manager called and stated he would investigate and call back, three months later still no call or update, as stated they are not accountable and do not take responsibility for any damage to your car and you would need to use the legal system to get satisfaction if they refuse your request, however they have not refused but they have not answered either. These 5 minute shops do not use the most experienced people and apparently don't have the knowledge of every vehicle that enters that shop. My car takes 6 it's oil and they charge extra but only put 4, I always double check because they don't do it correctly. I have made many complaints to the management who apparently don't care about the service as long as they get the money. Anyway I don't recommend these quick services and always go do a double check to be sure your oil is at the correct level, it's been 3 months still no call back to my situation or refund. I will keep you updated as to how this ends. I do not reccomend this quickie oil change place, I guess its you get what you pay for or not!! Very bad service for long time care of your car. Young inexperienced workers that aren't knowledgeable about cars.