Spence
Broken leveling let
The wine cooler is working. However, I had a problem with the leveling legs. One of the legs was in too tight and I could not loosen it. When I tried a wrench, the leg broke. I contacted service, explaining the leg broke, with a piece still screwed in. Their response was to send me new legs. I contacted them saying I still had a problem with getting the leg out, and they said use a wrench. If I could not get it out before, what makes them think I can do it now? Anyway, the unit is leveled with newspaper, painstakingly put there by my wife while I held the unit. The problem with the leg makes me wonder about their quality control.
Response from VinotempJan 21, 2019
Hello Sir, Sincerest apologies that you are having such difficulty with the leveling foot that is not descending. This circumstance is definitely not the norm for our products, and we would have to believe this due to freight damage by our Vendors 3rd party carrier. Perhaps while in their delivery agent's possession, the unit was dropped hard enough on that bottom corner, and resulted the foot being pushed beyond its usual installation point. We would suggest to try using vice grips to override any resistance, and place it on the metal threading, and turn it counter clockwise until the thread comes down and loosens. You should be able to replace this with the new foot that has been shipped to you.