VinotempReviews of vinotemp.com

Quick response. However, when I had a question regarding where on the wine cooler I could find the part I was replacing, I was sent the same PDF I had already received, which was of no use. In the end I replaced the part and the cooler only worked for 1 day. Now I need to replace the relay. Not worth it!

It's expensive to keep replacing the entire chilling unit every 5-6 years, at 50% of the cost of the entire cooler. It would be nice if the chillers lasted longer or could be repaired - not junked each time. I'm on my third chiller!

When door was opened and closed it rubbed against the venting at bottom of the fridge. This is something your QA team should have caught. Customer service was not very helpful. Had to remove and realign venting to fix the issue.

Vinotemp layout is difficult, the bottles in the back are hard to retrieve. Biggest complaint is the noise in the motor when the Compressor kicks on. Hard to describe but best description is it sounds like Whales communicating with each other. I did open a ticket, but asked to record the sounds which is quite difficult. Send a Technician or we may have to return our purchase.

As the title says, I like the product, and after 2 months its seems to be running reliably and it looks good, although it is in my pantry. If you had this in the open, the blue light of the temp display may be a bit much, it is very bright, and there is no control to tone it down. Otherwise, it is not overly noisy, and maintains temp well. I would give the product a B, B+ on product merit. Pricing, if you pay VT delivery, is however outrageous. The unit itself is almost fairly price, still a little high in my opinion, but if it stays reliable for several years then worth it. However, delivery price from VT is just TOO HIGH. So I bought this particular model, because it is offered by Costco at a price equal purchase price but includes shipping. Now shipping was another matter, and I think Costco may be more at fault, but did VT contribute? My unit was at the VT warehouse in Henderson NV. Instead of shipping directly to southern Idaho, about 8 hrs, it was sent to LA to be pulled together with a larger shipment to SLC. So it went right by the Las Vegas area again. Then in SLC it was given to another carrier, who has offices in Idaho Falls and Boise, but it went the wrong way to Idaho Falls. So they sent it to Boise, right past my house. Then it had to come backwards from Boise to my house. This all caused a delay of at least a week past scheduled date, and 2 weeks if it could have come direct. I had to make several phones calls voicing my displeasure to get it when I did or it would have been another week.

The cooler works pretty much as advertised. Temperature appears to be fairly uniform and the case doesn't run hot like some reviews indicate. Noise is there, but not excessive. It looks OK. However, I wish I had bought a different cooler. I thought I would like the orientation of the bottles, making them easier to identify through the window. But that makes accessing the bottles in the rear very awkward to the point of being dangerous. The top shelf in mine dangled awkwardly when pulled out, risking the bottle on the right side falling out. I swapped the top 2 shelves and that problem seemed to be resolved, although there was no discernable difference between the racks or the cheap plastic supports they slide on. The short rack near the bottom is not very useful. I looks like the others, but it doesn't have a stop like the others to prevent it from falling out when extended. I wouldn't risk putting a bottle at the back of that rack. The storage area at the bottom also seems good, but again access to the rear is clumsy. Rear bottle access really limits the useful capacity. The light seems like a good idea, but it is worthless for anything more than a nightlight. I don't use it. For the money, I expected actual full extension slides that allow access to bottles in the back. A more useful light would be nice. This cooler replaced a Vinotemp that died after 10 years. It had great roller bearing slides that fully extended. I wish I had researched the new one better.

The unit is noisy and it is hard to add and remove the wine bottles.

My problem still hasn't been resolved and it's been a week.