Catherine R.
Great service on replacement parts!
My Vinotemp VT60 stopped cooling after 10 years of working great. I went to the Vinotemp web site and contacted them via email, quite honestly not expecting much. Richard M. responded back to me very timely, asked me lots of questions about what it was doing, sounding like, etc, and suggested that the problem might be a Relay & Overload switch that could be easily replaced. While I was hopeful he was right, diagnosis of electrical problems over email seemed a bit iffy. I ordered the part, it came within a few days, and installing it was relatively easy and within 30 minutes the cooler was back down to the factory temperature setting. Richard was totally spot on on the problem and the solution. Great customer service!




