VinotempCustom Wine Cabinets, Wine Racks and Cooling Units Manufactured by Vinotemp. Complete wine storage solutions from wine coolers and beverage coolers to wine cellar designs for both residential and commercial use.
Vinotemp (vinotemp.com) has 501 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Mark
I have a Vino 2500 hzd. It has only been used for about four years. It is no longer cooling and the company says they cannot support it. They say they no longer use a compressor start relay with coil. First they said a new one would be $180. (typically one off the shelf is about $8.00), then they said I should get a new compressor for over $700. Now I cannot get anyone to help. Eight times in a row they put me on hold, and after 20 to 30 minutes they disconnect.
Malcolm
So after spending a decent amount of money to upgrade from my old 35 bottle fridge from BestBuy to the 155 bottle I have to say, I'm really satisfied. It does a great job of maintaining the temperature and it's quiet. As expected it doesn't actually hold 155 bottles but I knew that going in, some bottle are just too fat. The only other annoyance is that the temperature indicator lights stay on all the time.
Marilyn
Very disappointed. We ordered the Vinotemp made specifically for garages from Costco. It was delivered in a week and set up in the place we designed. Loaded the cooler and turned it on. The cooler ran for approximately two hours and stopped. Multiple on line chats with Vinotemp were unsatisfactory as they did not communicate back until prodded. On my third contact I was told the part needed was being shipped to me. When I had not received the part two weeks later I again contacted them and today was informed the part was shipped today. Vinotemp's customer service is terrible. I have run out of patience and my husband is furious and wants to send the cooler back.
Response from VinotempJun 26, 2019
Hello Marilyn, We very much apologize for your problems with your unit and the lack of communication. We are currently in a huge move where we are moving our whole operations from one state to another. It is causing major delays in response time and shipping. We thank you for your patience and we will have someone from our team contact you directly to get the information that you need. Thank you, -Vinotemp
Gary
Very poor service and EXTREMELY difficult to talk with anyone-it is obvious they don’t want people to call. I ordered some additional shelves for my wine fridge back on May 2nd and still have not received them even though my credit card has been charged. I have sent two e-mails and just left my third VM in the past week asking for an update on where the shelves are. The wine fridge is fine but after sale service sucks!!!!! God forbid I need something fixed under warranty!!!!
Janice K U.
Bought VinoTemp 180 bottle wine cooler. 13 months to the day after purchase the cooler froze 5 bottles of wine, even though the temperature was set at 60 for upper and lower cabinets. 12 months is the warranty from VinoTemp. Bought extended service from New Leaf, recommended by VinoTemp. No service providers in the state of Arizona. Have to pay for the service and try to get reimbursed by New Leaf. Not at all happy with this purchase and what appears to be a 12 month "planned obsolescence".
C.Sims
I've only had this 300 bottle wine fridge for about 3 wweksand so far so good . initially had a problemwitn the lower zone not attaining a temp below 62 degrees, contacted customer support and they recommended that I put both zones at the lowest temp and move the temps up to the desired temp. Also was told that the unit isn't designed to hold both zones at the same temp but is designed to have about a 10 degree variance between zones. That info would have been nice to have before purchase and included product description and manual. Other than that the unit looks good is a little on the noisy side when the compressor kicks in and can be distracting.
Lance
Item arrive as expected and in good condition. Wasn't clear on what is needed to mount the unit. Had to order additional mounting hardware and call to get installation instructions.
Paul P.
Nice wine chiller but will never hold 300 bottles unless you only buy wine that comes in the skinny straight sized bottle. A bit finicky to get the dual zone set so the compressor will not run all of the time. Basically the settings between the two zones needs to be 13-15F different. Funny thing is that I set the lower zone to 57F and the upper zone to 44F and put refrigerator thermometers in both zones. The upper zone was actually 54F and the lower zone was actually 56.5F. I have about 100 bottles in it. Overall happy. The user manual is pretty worthless when giving advice on how to actually optimize the capacity and temperature within the real capability of the system so the compressor does not run constantly
