VinotempCustom Wine Cabinets, Wine Racks and Cooling Units Manufactured by Vinotemp. Complete wine storage solutions from wine coolers and beverage coolers to wine cellar designs for both residential and commercial use.
Vinotemp (vinotemp.com) has 501 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing501 approved reviews, newest moderated first
Craig L.
Not really impressed with their warranty (I have to pay to ship a 300 pound device to them?), but the unit is running great. My wine is safe! Fortunately, I bought it through Costco, and know they will take care of it.
Les S.
Love the look and design of the fridge but it arrived with an extremely noisy motor. So much so that we need to switch it off at night just to sleep. It can be heard across the house when the motor runs. I’ve been in contact with Vinotemp and they are shipping a new motor/fan that hopefully will fix the problem. If not, I will be returning the fridge. It’s also taken weeks to try and get this repaired. I hope the new motor install will be quick once the part arrives next week!
Michael P.
It was missing two of the adjustable feet. This ended up being a real hassle. I really hate products made in China. Your product is made in China. Your support never answered. I called it 4 times. I had another Vinotemp that went bad after 8 years. Called before and Richard help. Changed everything, compressor, board (3x) and never could get it to work. So I ordered this new one which was like the old one. I guess I like abusing myself but I needed something to fit in the hole in the cabinets. After several days I just had an idea to take the legs (bolts) off the old one and put on the new one. They were the same. We'll see how long this new one lasts but so far so good.
Diane Z.
Vinotemp is a terrible company!! Don't buy their products. I have had three wine cabinets, 2 designer series built in wine coolers, and two beverage coolers. All have failed just outside of the warranty period which is a short 1-year. Additionally, customer service is deplorable - forget trying to get your phone call returned. With each issue I had with products, I had to call close to 10-15 times to get resolution. No one answers or returned calls! DON'T BUY A VINOTEMP!
Rudy V.
Customer service horrible!! The worst warranty I have ever seen for an item!! Customer service tells you that your cooler must be sent to LA for service and tell you you must figure out a way to take of your 2000 bottles of wine while your item is being serviced!! They provided me with service reps in my area SF Bay Area for the service!! I advised them I would send them the invoice they told me to cancel the service call that it be sent to them!! The service then sent me an email that he would work it out!! Never heard from him again!! I contacted Home Depot to advise them of the product they are selling!!!! It was 100 degrees here at the time!!!
Response from VinotempOct 16, 2019
They provided images and there was a technician report.
Bill
After it arrived and was installed, our replacement refrigeration unit appears to be working well. Be aware that there may be a delay between when the order is received and the unit is delivered.
Jeffrey K.
Very poor customer support. Many phone calls not answered. NO follow up at all when problems are mentioned.
William
I purchased a 380+ bottle wine cooler nearly 4 years ago and had a minor issue. I called Vinotemp and Richard responded quickly to identify and provide a solution. The cooler was still under warranty and he had the part in the mail the next day and at no-cost. In all my years, i have never had better customer service then what Vinotemp provided. They are the best-of-the best. Thanks. Bill
