VinotempReviews of vinotemp.com

Excellent service support. I called in to technical support when my Vinotemp compressor stopped working. We had experienced a power surge in the house. Richard in tech support provided me with detailed instructions regarding how to diagnose issue with voltmeter, and walked me through. No high voltage getting to compressor. Ordered new board, received a few days later, installed, and unit is working like new. I wish all companies had similar tech support so that those of us who are capable, can repair appliances like this.

I bought the VT-100 WINEDISP4 and it cannot dispense. I have learned a lot trying to get this expensive wine refrigerator to work. First, it comes with some disposable gas canisters and you must have the gas in order for it to dispense. I read the instructions clearly in the operation manual and it has a picture in the manual which reflects where you can find the way to connect the temporary canister of gas. The problem is the diagram in the manual does not match what I actually have. I was told by Vinotemp that I could open the electrical box and find the connection but I did not want to get into that so I ordered the regulator for an external gas tank two weeks ago so I could place an external gas cylinder to the unit. I called last week and they said it would be sent out for delivery late last week,however not it is the next week and I have received no notification of delivery. I am just warning any potential buyers that you should not plan on dispensing any wine from this unit right away because you need the right stuff to get it to dispense. Very frustrating given all of the money I spent to but this unit.

Great fridge

The refrigeration unit keeps shutting off. I have rest per the tech support and it is still not working. Talking one on one is not something they have been capable of. Very frustrating. Getting ready start another round of "sort of" communication.

I replaced my old cooler unit in my wine locker with a new more efficient one. Its been in for a few months now and seems to be running nice and smooth. Thanks!

Unit is easy to install but is a tad bit noisy. Does a fine job of maintaining temperature and humidity.

The two-zone wine cooler arrived with the bottom zone not operating. The initial request for service went unanswered. The second request was followed up within 24 hours, but the service representative was unable to locate the serial number of the unit, even though I had registered it online. Once we sorted that out and worked through some troubleshooting steps, he quickly had several replacement parts for a variety of potential repairs shipped directly to my house. The service technician immediately scheduled the repair.

White glove delivery from Costco was great. So far I really like the unit. The paperwork which I keep in the unit feels slightly damp so I suspect that the humidity control is keeping it (and the corks, I hope) slightly damp.