VinfolioShop premium quality wine from the world’s finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolio’s white-glove storage services.
Vinfolio (vinfolio.com) has 191 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listingBeer & Wine · San Jose, California
Excellent
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191 approved reviews, newest moderated first
customer
I had a question regarding a wine shipment. Kyrah answered my email inquiry promptly and handled the matter very professionally. Vinfolio is, without question, my favorite online wine merchant!
Response from VinfolioJan 20, 2023
Dear Paul, we are very grateful for your good feedback. Happy to help wherever we can. Best wishes
Jason W.
Love Vinfolio. Great storage options and always great wine offerings for collectors! The customer service team is top notch!!
Response from VinfolioJan 18, 2023
Thank you for sharing. We're glad you had such a positive experience. Cheers!
customer
Very slow and unresponsive, customer service wouldn’t even accommodate a small request. Also, storage rates have gotten really expensive!
Response from VinfolioJan 18, 2023
We're sorry to hear you have been unhappy with our service. It looks like you have spoken with our team and received your wine. Let us know if we can do anything to more to help.
customer
helpfull,prompt, thorough and friendly
Response from VinfolioJan 18, 2023
Thank you for sharing. We're glad you had such a positive experience. Cheers!
Canon B.
I have been a client for over 10 years. The company has gone through a few iterations over that time, and they all mostly were very service-orientated and attentive to detail, especially the current folks. The VinCellar web client is pretty phenomenal. Bottom line: you can trust Vinfolio with your precious wine collection. There is no safer place for it, in my opinion.
Response from VinfolioJan 3, 2023
Thank you for taking the time to leave us this wonderful review. We appreciate your continued support.
John
Very responsive to any questions I have about orders, storage and shipments. I have a terrific private client manager in Harriet Hendler who continues to make the relationship with Vinfolio trusted and vital.
Response from VinfolioDec 23, 2022
Dear John, we really appreciate your review and the positive feedback. Many thanks
NickS
Ordered two really expensive bottles on wine on 8th November for delivery on 13th December.Advised it was in stock on ordering and they took my money straight away but it hasn’t even shipped yet on 20th December so will probably now miss Christmas delivery now. Have tried emailing and just get auto reply. Tried phoning twice but support desk know nothing and just give platitudes that someone will ring back but they don’t ! Poor service. To be fair after some more prompting from me they have now responded and advise I’ll receive the wine tomorrow and have upgraded delivery to overnight at no cost and offered an account credit. Will update further once wine actually received! Add on note 23 Dec—Wine eventually received on 22 December so have closed the dispute. Probably would have rated them 5 stars if not for the considerable difficulty and time I had to spend in making contact regarding the missing shipment.
Response from VinfolioDec 21, 2022
Hi Nick, thank you for your review and we hope you can accept our apologies for the lag in response time. I see that you have been in contact with a rep and your wine will be shipping today. If there is anything else that you need, please reach out to [email protected].
customer
Requested 4 wine bottles be sent from my account to a friend in Los Angeles on October 25. As of Friday November 18 (3.5 weeks later), 2 of the bottles were delivered on November 18, the other 2 have not even shipped yet. Don’t understand why it takes almost a month to ship 4 bottles from my account. Terrible experience, made me look bad to good friends that were expecting the bottles but did not receive them until 3 weeks later. Terrible, simply terrible…
Response from VinfolioJan 18, 2023
We are very sorry to hear about your negative experience. It looks like you have spoken with our team and received your wine. Your customer satisfaction is very important to us. Please let us know if we may be of any additional assistance.