VinfolioShop premium quality wine from the world’s finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolio’s white-glove storage services.
Vinfolio (vinfolio.com) has 191 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingBeer & Wine · San Jose, California
Excellent
Beer & Wine · Pomona, California
Excellent
Beer & Wine · Walnut Creek, California
Excellent
Beer & Wine · Hayward, California
Excellent
Showing 13 reviews with 3 stars · Clear filters
Adolfo
I like the Wines you have and the service of your people is always great! What I don't like is that you have some wines in the list that you really don't have, I've been Asking for Fontalloro since February, This July you still have it in the list and I had to cancel it because you don't have it! I also would like a specific shipment method, its difficult to ship a purchase instead of sending it to VInfolios Cellar!
Fred B.
Very good service and responsive staff. I don’t like taking delivery in California because of the high local sales tax, which puts Vinfolio at a competitive disadvantage.
NickS
Ordered two really expensive bottles on wine on 8th November for delivery on 13th December.Advised it was in stock on ordering and they took my money straight away but it hasn’t even shipped yet on 20th December so will probably now miss Christmas delivery now. Have tried emailing and just get auto reply. Tried phoning twice but support desk know nothing and just give platitudes that someone will ring back but they don’t ! Poor service. To be fair after some more prompting from me they have now responded and advise I’ll receive the wine tomorrow and have upgraded delivery to overnight at no cost and offered an account credit. Will update further once wine actually received! Add on note 23 Dec—Wine eventually received on 22 December so have closed the dispute. Probably would have rated them 5 stars if not for the considerable difficulty and time I had to spend in making contact regarding the missing shipment.
Response from VinfolioDec 21, 2022
Hi Nick, thank you for your review and we hope you can accept our apologies for the lag in response time. I see that you have been in contact with a rep and your wine will be shipping today. If there is anything else that you need, please reach out to [email protected].
Steve B.
Good selections but often too expensive. Also, paying sales tax often places you at a disadvantage bs other retailers
MAX !.
Usefull app. But only 3 stars because I didn‘t be able to delete my account !! Can you help me ?
Response from VinfolioDec 3, 2021
Hi There - Yes, we can help you delete the account - please write to [email protected] and we'll help you out.
Matthew
It would be nice if someone responded to emails to customer support.
Response from VinfolioOct 8, 2021
Thank you for the review, Matthew. I see your assigned representative has gotten back to you, but please do write to [email protected] with a new email if you do not receive the type of reply you need. Our Director of Client Services will get back to you quickly. Thank you again
customer
After almost one month, no resolution of the problem nor an update of the situation! Basically, I gave paid wines and at the mercy of Vinfolio to enjoy them!
Response from VinfolioMay 28, 2021
Hi - Thank you so much for the feedback. We have had your private client sales rep contact you regarding this issue. If your questions are still not answered, please call us at (800) 969-1961 and ask to be directed to the director of client services. He will be happy to help
Vivek
Its actually hard to to navigate the vincellar experience. Also, i get three reminders a day to review vinfolio. Feels like they are spamming me to review them, when i spent over a year trying to contact them to store my wine.