VinfolioReviews of vinfolio.com

Response from VinfolioAug 17, 2026

Thank you for providing your feedback and we completely understand your frustration, and we’ve taken the time to review the history of your order and the issues you’ve experienced. We do appreciate your patience, and we value the relationship. While there are some factors in the process that are outside of our direct control, we also understand that the overall experience has not met the standard we want for our clients. We would be happy to discuss this with you in more detail and work toward a resolution that we feel is fair, including looking at how we can make your next purchase a better experience. Please send us an email at [email protected] and we can assist you further, Kind regards, Vinfolio Customer Experience Team

Response from VinfolioJun 4, 2026

Thank you for taking the time to share your feedback. We take customer service concerns very seriously and have looked into this carefully. At this stage, we’re unable to locate an account, order or transaction under your name in our system. We’d genuinely like to understand what may have happened and investigate further. If you did place an order with us, please contact our team directly at [email protected] with any order reference or additional details, and we’ll be happy to review this promptly. We’re always keen to resolve issues where they exist and appreciate the opportunity to do so. Kind regards, Vinfolio Customer Experience Team

Response from VinfolioMay 20, 2026

Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this situation has caused and appreciate the opportunity to respond. This order was shipped via ground service, which was the method selected at checkout, and transit insurance was not included with this shipment type in line with our standard policy, which is outlined on our website. When issues are reported, we always take care to review each case individually and request supporting details so we can better understand what may have happened during transit. In this case, we reviewed the shipment details alongside the condition of the remaining bottles in the order. Our intention throughout is to be thoughtful and consistent in how we assess these situations, even when the outcome can be difficult to determine with certainty. We do understand how disappointing this experience has been, and as a gesture of goodwill, we are issuing a refund for the affected bottle. We appreciate your communication throughout and the opportunity to work through this with you directly. We value your business and are sorry that this experience did not meet expectations. Kind regards, Vinfolio Customer Experience Team

Response from VinfolioMay 20, 2026

We sincerely apologize for the frustration and inconvenience caused here. Once we were alerted to the issue on 5/11, our team responded right away to better understand the situation and began reviewing the shipment details internally. After further investigation with FedEx, we were able to confirm the shipping label error and have since corrected this with a refund that is currently being processed back to you. We completely understand how frustrating this experience must have been, especially after spending time working through the issue with the carrier directly. We truly appreciate your patience throughout the process, and our team remains here to help should you need anything further. Kind regards, Vinfolio Customer Experience Team

Response from VinfolioMar 13, 2026

Thank you for taking the time to share your feedback. We’re very sorry to hear about the experience you had and apologize for the error that occurred. Our team is currently supporting you with your purchase, and we will be reaching out directly to assist with your delivery and ensure everything is resolved as smoothly as possible. We truly appreciate your patience while we work through this. Providing a seamless experience for our clients is very important to us, and we’re here to continue supporting you every step of the way. Please don’t hesitate to reach out if there’s anything further we can assist with. Best regards, The Vinfolio Customer Experience Team

Response from VinfolioFeb 4, 2026

Dear Shannon, Thank you for taking the time to share your feedback. We take customer service concerns very seriously and have looked into this carefully. At this stage, we’re unable to locate an account, order or transaction under your name in our system. We’d genuinely like to understand what may have happened and investigate further. If you did place an order with us, please contact our team directly at [email protected] with any order reference or additional details, and we’ll be happy to review this promptly. We’re always keen to resolve issues where they exist and appreciate the opportunity to do so. Kind regards, Vinfolio Customer Experience Team

Response from VinfolioFeb 4, 2026

We’re genuinely sorry to hear about your experience and understand how frustrating a delayed shipment can be – particularly when it involves wines of this importance and value. We would very much like to respond to your concerns directly; however, as this review was submitted without identifying details, we’re unable to locate the specific instance. If you’re open to it, please reach out to our Customer Services team at [email protected] with any order reference or additional details, and we’ll review this promptly. Kind regards, Vinfolio Customer Experience Team