VinfolioReviews of vinfolio.com

3.9191 reviews
Beer & Wine
500 Devlin Road, Suite 102, Napa, California

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Vinfolio

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About Vinfolio

Shop premium quality wine from the world’s finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolio’s white-glove storage services.

Vinfolio (vinfolio.com) has 191 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: vinfolio.com
Website: vinfolio.com
Category: Beer & Wine
Location: Napa, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Vinfolio reviews

191 approved reviews, newest moderated first

Andrea H.
Oct 10, 2026
Just a bunch of automated emails
Just a bunch of automated emails, poor response times, and no personal service like I get with my other wine merchants.
Charles
Oct 6, 2026
A professional experience throughout, …
I appreciated the good communication about my order. The staff was professional and cordial when I arrived for my pickup at the facility.
Yellowstone Air S.
Sep 27, 2026
Fast efficient service
Fast efficient service
Rafael B.
Sep 8, 2026
Bad experience with VF
Not this time. For Xmas 2024 I requested from you 5 of the best wines, like Chateau Margot, Chateau d'Yquem and 3 others of the same quality. When we opened them for Xmas dinner, all of them were bad. VF refused any responsibility. I asked for all my stock to be sold and haven't requested any new bottles since. My son is handling what remains of my wines and he has made a few purchases, but I have nothing to do with that.
Response from VinfolioSep 15, 2026
Thank you for sharing your experience. We are very sorry to hear that you were disappointed with the wines opened at Christmas. We addressed this concern in our previous response on May 28, 2026, and while it is difficult to determine what may have affected the wines retrospectively, we certainly understand your disappointment. We are pleased to continue supporting your son with the account and are always here should he or you have any questions or concerns about the remaining wines. Kind regards, Vinfolio Customer Experience Team
customer
Sep 8, 2026
Good selection and easy to purchase
Good selection and easy to purchase. I love your practice of not charging storage for 12 bottles and less
Response from VinfolioSep 15, 2026
Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed our selection and found the purchasing process easy. We’re also pleased that our storage policy is helpful to you. We truly appreciate your support and look forward to helping you with your wine collection. Kind regards, Vinfolio Customer Experience Team
Allan D.
Sep 3, 2026
Easy on line review and purchasing.
Easy on line review and purchasing.
Response from VinfolioSep 15, 2026
Thank you for your kind feedback! We’re delighted to hear that you found our online browsing and purchasing experience easy and convenient. We truly appreciate your support and look forward to serving you again. Kind regards, Vinfolio Customer Experience Team
Anita H.
Sep 3, 2026
Vinfolio tried but Fed Ex refused!
I ordered two bottles of wine on August 27th at 8:00 a.m. I paid extra for two day shipping. The ship date on the receipt was August 28th. I did not received the order until September 3rd. Fed Ex is at fault. It has refused to offer a reimbursement. Vinfolio remained in constant communication with me and fought for resolution. As a result, I do not fault Vinfolio.
Response from VinfolioSep 15, 2026
Thank you for bringing this to our attention, and we’re very sorry for the delay with your order. We understand that when you pay for expedited shipping, you expect your order to arrive within that timeframe. Delivery performance is a top priority for us, and we are actively reviewing the delay with our team. We have also reached out to FedEx to request a refund of the expedited shipping charge on your behalf. We will keep you updated as we work through this and appreciate your patience and understanding. Kind regards, Vinfolio Customer Experience Team
MKMJ
Aug 30, 2026
very prompt in adusting the Oregon…
very prompt in adusting the Oregon Sales tax off the charge
Response from VinfolioSep 15, 2026
Thank you for your kind feedback! We’re glad we were able to assist promptly and make your experience a positive one. We truly appreciate your business and look forward to serving you again. Kind regards, Vinfolio Customer Experience Team

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About Vinfolio

About these reviews

More in Beer & Wine, California

FineWineCollector.com

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Vinfolio reviews

Just a bunch of automated emails

A professional experience throughout, …

Fast efficient service

Bad experience with VF

Good selection and easy to purchase

Easy on line review and purchasing.

Vinfolio tried but Fed Ex refused!

very prompt in adusting the Oregon…