Shop premium quality wine from the world’s finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolio’s white-glove storage services.
Vinfolio (vinfolio.com) has 191 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
vinfolio.com
Website
vinfolio.com
Category
Beer & Wine
Location
Napa, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 62% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Very pleasant interaction, good service; I am very satisfied. A shop worth recommending.
Response from VinfolioJun 23, 2026
Thank you so much for your kind words and thoughtful feedback. We truly appreciate you taking the time to share your experience with us.
We’re grateful for your trust and support and are delighted to hear that you’ve had a positive experience. We look forward to continuing to provide you with excellent service and a seamless experience.
Kind regards,
Vinfolio Customer Experience Team
MV
Mike Valued Norton C.
Prompt Service
The entire process from the initial order to ensuring a timely delivery was seamless. Extremely satisfied.
Response from VinfolioJun 23, 2026
Thank you so much for your kind words and thoughtful feedback. We truly appreciate you taking the time to share your experience with us.
We’re grateful for your trust and support and are delighted to hear that you’ve had a positive experience. We look forward to continuing to provide you with excellent service and a seamless experience.
Kind regards,
Vinfolio Customer Experience Team
DH
David H.
Great website for fine wines!
Website is clear and easy to navigate.
Wine prices are competitive and very reasonable.
Wine selection is excellent.
Customer service is very good.
Response from VinfolioJun 4, 2026
Thank you so much for your kind words and thoughtful review. We’re delighted to hear that you find Vinfolio to be a dependable source for your wine purchases and that the transaction process and delivery have consistently met your expectations.
We truly appreciate your recommendation and your trust in us. We look forward to continuing to provide you with a smooth and reliable experience.
Kind regards,
Vinfolio Customer Experience Team
CW
CW
Horrible service
Multiple issues when ordering and I had to remind VF of my orders. Then shipping was a beyond poor. Multiple reschedules, shipped incorrectly (not chilled as requested and paid) no case after assurance by mgr that it should’ve been shipped. Some bottles had turned/corked. Summary: poor service/no service. Would NEVER recommend.
Response from VinfolioJun 4, 2026
Thank you for taking the time to share your feedback. We take customer service concerns very seriously and have looked into this carefully.
At this stage, we’re unable to locate an account, order or transaction under your name in our system. We’d genuinely like to understand what may have happened and investigate further.
If you did place an order with us, please contact our team directly at [email protected] with any order reference or additional details, and we’ll be happy to review this promptly.
We’re always keen to resolve issues where they exist and appreciate the opportunity to do so.
Kind regards,
Vinfolio Customer Experience Team
PM
Paula M.
SHAME ON VINFOLIO
You've heard repeatedly from me and my husband Larry Murphy. You refuse to take responsibility for sending ruined wine and saying it was the shippers fault because you "had severe heat wave". Your excuse is always the same. We have PROVEN TO YOU WITH WEATHER REPORTS FROM EVERY ROUTE AND IT NEVER GOT OVER 65 DEGREES!!! You are pathological liars and we are taking this to the next steps including to all social media and legal avenues. SHAME ON YOU!
Response from VinfolioMay 20, 2026
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this situation has caused and appreciate the opportunity to respond.
This order was shipped via ground service, which was the method selected at checkout, and transit insurance was not included with this shipment type in line with our standard policy, which is outlined on our website. When issues are reported, we always take care to review each case individually and request supporting details so we can better understand what may have happened during transit.
In this case, we reviewed the shipment details alongside the condition of the remaining bottles in the order. Our intention throughout is to be thoughtful and consistent in how we assess these situations, even when the outcome can be difficult to determine with certainty.
We do understand how disappointing this experience has been, and as a gesture of goodwill, we are issuing a refund for the affected bottle.
We appreciate your communication throughout and the opportunity to work through this with you directly. We value your business and are sorry that this experience did not meet expectations.
Kind regards,
Vinfolio Customer Experience Team
DK
Derek K.
My order had the wrong address printed…
My order had the wrong address printed on it according to FedEx, after they made 3 “attempts” to deliver my bottle of wine for me and my wife’s 9th wedding anniversary. I contacted Vinfolio multiple times so they could change the shipping address with FedEx, since as the receiver I can’t make changes. They never contacted FedEx and the package is being returned to Vinfolio now. I demanded a refund, but doubt I will be hearing from them. Don’t purchase from this company.
Response from VinfolioMay 20, 2026
We sincerely apologize for the frustration and inconvenience caused here. Once we were alerted to the issue on 5/11, our team responded right away to better understand the situation and began reviewing the shipment details internally. After further investigation with FedEx, we were able to confirm the shipping label error and have since corrected this with a refund that is currently being processed back to you.
We completely understand how frustrating this experience must have been, especially after spending time working through the issue with the carrier directly. We truly appreciate your patience throughout the process, and our team remains here to help should you need anything further.
Kind regards,
Vinfolio Customer Experience Team
SC
Scott
It was white glove all the way and what…
It was white glove all the way and what I mean by that is their pricing is very competitive, making it easy to buy different wines in one place with ease. Will use them again at a moments notice. Thanks, Scott.
Response from VinfolioApr 29, 2026
Thank you so much for your kind words and thoughtful review. We’re delighted to hear that you find Vinfolio to be a dependable source for your wine purchases and that the transaction process and delivery have consistently met your expectations.
We truly appreciate your recommendation and your trust in us. We look forward to continuing to provide you with a smooth and reliable experience.
Kind regards,
Vinfolio Customer Experience Team
LF
Luis F.
Everithing regarding Vinfolio is great
Everithing regarding Vinfolio is great! The Wines are reasonably priced and delivery is good. I would have giving them 5 * but the only problem is that shipping to Puerto Rico (A USA Territory with no shipping restrictions) is not available!
Response from VinfolioApr 29, 2026
Thank you so much for your kind words and thoughtful review. We’re delighted to hear that you find Vinfolio to be a dependable source for your wine purchases and that the transaction process and delivery have consistently met your expectations.
We truly appreciate your recommendation and your trust in us. We look forward to continuing to provide you with a smooth and reliable experience. Next time you are shipping to Puerto Rico, please reach out to us directly and we can assist!
Kind regards,
Vinfolio Customer Experience Team
