VillaDirect Vacation HomesReviews of villadirect.com

Great experience working with VillaDirect. The booking process was simple and the house our group stayed at was perfect for our two families. Fully stocked and ample room for everyone. The community was amazing and close to the theme parks. Professional and easy communication. Would book through them again!

Very happy with the service! Will be using again for next vacation!

I was a little anxious when we booked after reading some of the reviews on BBB – but everything went well for our stay and some of the complaints and reviews don’t appear to be about the same company!? We just stayed in Champions Gate over Christmas 2022, travelling from the UK. Booking with Villadirect was easy and we saved about $550 by booking directly with them compared to other websites with the same homes. Payment and the arrival information given was simple to understand and Lisa was very helpful when we called before our arrival. The check-in was easy with the information and directions that they emailed to us and the house was even better than the photos showed (it’s just been upgraded and repainted). We did have one problem with a TV in the house, but someone came out the same day and showed us how to operate the remote currently. We’re recommend them to anyone coming to stay in Orlando.

Recently stayed at one of the properties this company manages. Lucky Charm, it was run down, dirty not equipped with cutlery, glasses etc. it was so dirty that the dirt was hanging off the fans, all the walls had marks on them and only 3 chairs on the lanie when the villa sleeps 10. Paid extra for a 4 burner bbq and got a 3 burners with no tools and it cost more than website stated. Especially liked the supermarket crate in the pool area to use as a table. Absolutely horrible villa.

This company surprise me and as a business owner I'm impressed I had gone on many websites and complained but the CEO Steve personally reached out to me and explain the situation and apologize for the experience I had and guaranteed me a full refund he also guaranteed me that if I ever had any issues down the road that I could personally reach out to him I'm very impressed with the way he handled the situation and how it prompt he was to get him back to me with that being said this company deserves a second chance

The resort home that I paid for was not the home that I ended up staying in.it wasn't clean had bugs and flies you couldn't even get in your vehicle for the flies coming in are the front door of the house. All the appliances were old I had to go out and buy a set of pots to cook in for the week. And when I spoke with the lady about my booking she said she emailed me about the change in the homes and I told her I never received that emailed she didn't apologize just said call the office in the morning. I will not ever booked through them ever again. When spending your money you want to be comfortable and I was not so its a no for me never again.

The location was great! The house was beautiful!! The pool was marvelous we can not wait until our next family vacation! We definitely will stay again!! Thanks Villa Direct🏖❤️❤️❤️🤩

stayed at Windsor Palms for 2 weeks in october 2019 and had a great time. villa was fantastic. had a problem with a sprinkler head hosing the pool and patio area but villa direct sent someone to fix it the same day, many thanks villa direct and Tom the handyman for sorting it. this was the first time i have used villa direct and found the whole process easy and straightforward. when we come back again (hopefully) these guys will be top of my list. many thanks again from the Turnbull family Northumberland England.