VillaDirect Vacation HomesReviews of villadirect.com

Recently stayed at one of the properties this company manages. Lucky Charm, it was run down, dirty not equipped with cutlery, glasses etc. it was so dirty that the dirt was hanging off the fans, all the walls had marks on them and only 3 chairs on the lanie when the villa sleeps 10. Paid extra for a 4 burner bbq and got a 3 burners with no tools and it cost more than website stated. Especially liked the supermarket crate in the pool area to use as a table. Absolutely horrible villa.

As soon as we walked into the house it was hot and muggy, the central air was not working, walked to the pool area and it was filthy, the pump was not working and the overflow spa was empty. Called Villa Direct right away and after 6 hours someone came and fixed the central air. As for the pool problem we had someone come 2 days later and said "yes your right the pool is not working" then left. We had to call Villa Direct for 3 days straight to get them to come and fix the pool!! Our children were very upset that they could not use the pool until the day before we were leaving. As for the rest of the house, the phone could not make out going calls, the sink leaked, the bedroom furniture was falling apart in every room and you could feel the mattress springs in the beds. I will be returning to Florida with my family but will NEVER use Villain Direct again; they are all about money and not customer service or satisfaction. In response to Villa Direct: Your records are completely false and inaccurate, the pool was not fixed on Monday however someone did call us on Monday to tell us that even though our pool was green it was still useable to which I replied then you come swim in it. The pool finally was back in working condition and looking clear on Thursday which is when we went swimming in it, up until then we had to pay $10.00 to use the Community Pool. As for you calling us I have no idea what phone you tried so hard to call because we always had both our cell phones on us, as for the house phone that did not make outgoing or incoming calls surprise surprise. For the amount of money we paid for the house we were very let down by the condition and service.