VikingReviews of viking.com

If I could select a minus rating I would. Absolutely terrible experience with this company. Ordered some ink cartridges on 7th December - initially impressed with email communication stating next day deliver giving me driver's name and registration of vehicle. Next day came- nothing! Checked and had email saying there had been a problem with the delivery. I rang customer services and they said the courier company hadn't been able to find my house!! I asked what happens next and was told they will try to re-deliver twice more. Sent an email suggesting they don't use the same driver as he couldn't find my house the first time around. Then got an email from customer services saying they would pass the issue to the tracing team who would be in touch with me shortly. This was a Friday - I waited till the following Tuesday- no contact from the tracing team and no delivery. Rang customer services again on 12th December and was then told the items had never left the warehouse and the order had been cancelled. Was asked if I wanted to re-order - said no as I didn't trust the delivery process. The adviser told me he would organise a refund that day. Thought the matter was closed. On 18th December got another email saying they had looked into the matter and the courier company had said they re-delivered on 11th December and had I got the goods? I rang customer services AGAIN and said I had obviously not got the goods as they had told me they hadn't left the warehouse and the order had been cancelled. I checked my refund was in the pipeline and was told it would show on my account by Friday 22nd December. Checked today and no refund was showing. Rang Viking again and spoke to accounts to check my refund was happening. He had no record of it so passed me onto customer services. They said the credit note had just been issued today and the refund would reach me in 15 working days. I said why hadn't it happened earlier when the person I spoke to on 12th was doing it as I was speaking to him? She said he must have input the incorrect information. I asked why it took a few seconds for them to take my money and now over 5 weeks, from when I was told it had been done, to receive it. It was their total mess up - nothing to do with anything I did. I had wanted the goods because they were a really competitive price. Now I know why they were so cheap - they don't ever turn up! Will absolutely never use this company again and would recommend no-one else does either. Customer service personnel couldn't really care less.

River cruising focuses on the voyage of exploring foreign cities and their historic sights rather than activities found on an ocean-based ship. If you have never experienced a river cruise it is very different from ocean-based travel. The vessels are much smaller – there are no circus acts or casinos or a multitude of varied restaurants. What a river cruise provides is a very comfortable environment and my experience on the Vilhjalm did not disappoint me. You have the same wait staff every day who get to know your preferences and your name. The staff made my trip memorable. You are truly not a number here and truly feel special.. Vilhjalm This 190 passenger vessel has cabins located on three decks. Public areas are light and inviting due to the extensive use of muted colors and pale wood designs in paneling and furnishings. Launched in 2016, this vessel features off-center hallways to enable a large number of balcony cabins. I selected a standard cabin (150 sq feet) that had a fixed window situated high on the wall. It was clean and neat and had all the amenities I would need to make my time enjoyable in the room. I did not feel claustrophobic at all. They designed the rooms to utilize every inch of space available.

AVOID AVOID AVOID!!! Purchased a printer which was on offer at the time. Even after all the confirmation emails and dispatch information, I was told the order had been canceled due to a price change. This is something that is completely illegal as per Consumer Rights Act 2015. When I called to discuss with the customer service team I was put through to a manager called Ethan Van Der Berg. Surprisingly I received absolutely no help and was instead met with very aggressive and sarcastic remarks such as "good luck, see you in court" etc. Will definitely not be buying from them ever again and I highly recommend you don't either. It's clear to see why they're currently rated 2 stars at the time of writing this.

Good range of trips. Only been on one (on the Elbe) but was generally rather good. Quality of the service could be improved though

Offers not Honoured Received the new catalogue via the post and immediately went on line to make order of excess of £30 to qualify for free gift of a Denver Tablet only to be told that it was out of stock. Phoned customer services - Sandra - not her real name as I appeared to be speaking to India by the accent and background noise. She stated that it was out of stock and would not be honoured. Not very good at all as I had just received the catalogue Very bad customer services and misleading catalogue. Would not recommend to order without checking stock / gift availability

Unfortunately what really lets Viking down is their use of the delivery firm firm Yodal. Despite a promise on Viking's web site to delivery to your actual office irrespective of what floor in a building your office is on - the Yodal delivery drivers refuse to do so and dump the order items in a public area in the main lobby - we're very lucky if we ever receive anything!

My Wife used this Company (yesterday) , And they said she would get a free tablet if she spent over £50. So she did. We received the goods but no tablet. So she sent an email saying she did not receive the tablet. And it was not on the delivery note. She then was told that she had received it and it was signed for. So she emptied all the boxes and no tablet. So she then sent a copy of the delivery note. Only to be told that its out of stock and one was not sent. So I then went on there web site and ordered £65 of goods and was told that the tablet is in stock. I would say its a con to get you to order. Because if you contact them they offer you a vacuum box instead of the tablet...

Good stationary supplier, quick delivery and appreciated the free chocs!