VikingReviews of viking.com

We did Vikings Grand European River Cruise from October 25 to November 9, 2018. That part of Europe had had a drought all year. Viking knew the water levels were too low for their river boats but continued to bring passengers onboard. This was a very expensive bus tour. Viking extended time in ports when it was convenient for them and cancelled ports and excursions when it was convenient for them. We were on three different boats and numerous busses. This vacation was a huge disappointment.

These cruises used to be good, what happened? Read trip advisor reviews before booking, lots of info on there , non of it good.

Review on basis of customer support only. They got my details and ever since have bombarded me with emails on a daily basis. Despite requested not to which are now in double figures nobody seems to act. I would feel sorry for passengers if they were treated in the same way.

Ordered an item - said it would arrive in 5-7 days. After 16 days no delivery - contacted customer services .... Oh we miss-priced the item - we cancelled your order ! ..... They might have bothered to tell me !! Useless company.

Order cancelled due to stock error. I have no issue as these things happen but to simply not inform a customer and keep their money borders on theft!! In fact, it seems they would have kept money full stop if we wouldn’t have spent time chasing them down. Viking used to be a decent company years ago but whoever owns it now are doing a poor job, AVOID is my advice. My company will also not be using them again for stationary.

After waiting 10 days for my order, I called them up to ask when I will receive it but they told me that the order was cancelled due to a price error.... unbelievable bad customer service not only did they cancel order after confirming it but they didn’t think of contacting me to let me know that they cancelled my order, just shows you how much they give a damn about their customers.. oh and btw they still have my money. Stay well away from Viking worst customer service and reliability

Untrustworthy company. I placed an order which was cancelled without notice or any form of communication. I only found out when the order didn't arrive and I had to do the chasing to find out what happened. Expensive to call customer services and the website is missing key info to help you track your orders

Worst company ... never trust this company. Customer service horrible and uses poor business tactics (posting prices very low) to have number of users to register with them.