VikingReviews of viking.com

I bought item from Viking direct and after 3 days when I contacted them they said my order has been cancelled due to price issue on website. When I argued they said they have the right to cancel the order without informing client. Pathetic!!

Bought a cooling tower with next day delivery. After 3 days waiting I contacted Viking to ask where the item was. I was told it had been priced wrong and therefore my purchase had been cancelled. No offer to honour the purchase, no offer of compensation. Terrible. Use ANYONE Viking.

Don't even THINK about ordering from these Shysters! Took my money, then I hear nothing. So I contact their online chat to find out my order is cancelled as they had the wrong price on their site. 1) that's not my fault 2) you didn't even contact to tell me you were cancelling. DON'T DO IT

Was shopping around for a HDMI thunderbolt cable for an old mac and found that other stores were charging a lot more. Ordered and received this cable in the time frame that was agreed. Delighted and much cheaper than anywhere else. Will definitely order from again and highly recommend it.

We bought lots of office furniture from Viking back in the beginning of October 2016, one of the filing cabinets was damaged and they duly replaced a week later and took the old one way, but charged us for the new one. We requested a credit as we were charged twice for the one item. We were then threatened with court action later for not paying the duplicate invoice of £160.19, and again requested the credit. Lots of arguments and phone calls made by us by us being forged to pay for the invoice we finally received the credit 19 MONTHS LATER, yes, it took them 19 months to do the credit. And we now have to wait a further two weeks for the refund. Very poor service indeed, and we will not be using them again.

My company has been ordering from Viking Direct for 6 years for thousands of pounds. Recently I tried to place an order for 20 pounds, and was denied. People from my company have tried to contact Viking for being unable to pay a few invoices worth 200 pounds online due to the fact that Viking didn't upload the invoices on their online portal. When I called the credit control department, I was told no email was received from their side, although I had it open in front of me - the credit controller was Isabella P. Customer Service was Lexi. Completely unhelpful and disorganised people!

Disappointing service, ordered two pedestals, only one was delivered. Contacted customer service, who just said the POD was signed for. So it isn't their problem. Seems that this is a common problem with this company. Any other company would have apologised, chased it with the delivery company and either resent or given a refund. Instead I was given the line - apologies for the inconvenience this has caused. End of help given. So £100 spent and no pedestal received. Great Avoid.

Been using Viking for a few years. Their next day delivery is excellent and you can normally add a few extra free treats if you spend a bit of money with them. Plenty of items to choose from and an easy to use website. Shocked to see so many bad reviews as I've never had a problem with them. The only downside is that some items can be pricey but the total basket amount is generally competitive and there's usually coupon/promo codes to knock a bit extra off.