VikingReviews of viking.com

I went to Antarctica with Viking and can honestly say it was the most memorable vacation my travel companion and I have ever taken. The ship was beautiful, destination/activities were incredible, and the staff was second to none. Highly recommend.

I applied for this company and fortunately didn't get hired. The amount of negative reviews received from this company is despicable and I didn't know this prior to interviewing with them. I interviewed with an Andres Suarez, who didn't speak English clearly enough for me to understand him throughout the interview, nor did I get impeccable mannerisms from his interview style, so this was the first red flag. Second red flag was when I was interview bombed/bullied about the session being recorded for quality and training purposes, leaving me with no choice but to proceed, and when a second person, a woman, joined my interview without prior knowledge or consent, and with whom Mr. Suarez announced right before my interview would be joining us. This lack of transparency is highly unprofessional and unacceptable. I should have been previously notified that there would be two people meeting with me. Those people also should have properly introduced themselves, and gave small introductions of their roles with Viking Cruises considering there's enough time to do so within twenty five minutes. I know nothing of the role titles that either of these two people hold, or how long they've been with the company etc. etc. Not only did this gesture turn me completely off, but when it became the woman's turn to interview me, she went directly into interrogating me with impromtu waitress questions about food and drink items on an imaginary menu, that totally caught me off gaurd, as this approach was entirely unecessary, and did not align with the expectations of a professional interview setting. Today I can't even recall her name or what her job position is at Viking because she never properly introduced herself. Fortunately I failed this mystery woman's interrogation questions, because she wasn't dressed professional enough for me, her look did not match at all Viking's supposed "impeccable grooming standards"(messy hair up in a high bun no!), her video quality was poor, her video lacked proper lighting, and her background was filled with a lot of distraction. No thank you. You both did me a HUGE favor and it's not being employed with either of you. Thank you so much!

Nunca estive num cruzeiro da Viking, mas aproveito para deixar esta review para avisar toda a gente que esta empresa rejeita candidatos a trabalho que tenham tatuagens. Percebo quando são tatuagens ofensivas, mas não o meu caso. Apenas por ter uma tatuagem de um coração no pulso. Em plenos tempos modernos, estas políticas são inúteis, atrasadas e completamente descabidas. Boa sorte nesta nova geração encontrarem pessoas sem tatuagens. Nunca irei fazer um cruzeiro na Viking, mostra os péssimos valores que a empresa tem.

Well, listened to the ad. When the CEO gives his spiel about about being kind and wanting to help. Asked about a job but heard nothing. So much for that. Was that genuine or just to give a warm fuzzy glow?

Poor experience whilst on the cruise, level of customer service is dreadful. The experience has put us of cruising ever again. Definitely not worth the money.

The cruise was great, BUT the Viking pre-experience was HORRIBLE. 1) When it comes time to make excursion reservations, you are given a specific day and time to reserve your choices. I was ready the moment it opened; however, the Viking system did not function properly, so I called a Viking rep for help. She started quizzing me on all kinds of reservation details that wasted my time while I was trying to make my reservations. Then she locked my account so I was unable to make any reservations at all. I had to call a second rep to get my account unlocked by a superviser. In the meantime, I had missed out on making some reservations I had planned to confirm. 2) For the Antarctica Expedition, you are required to have a "Medical Assessment." My Viking agent told me I could have my PCP do it. I filled out the required form: all my answers were "NO." I do not smoke, drink, take drugs, nor take any medications. I walk an average of 3 miles per day. My PCP spent time going over the Assessment form with me, and she signed off that I had no medical issues and was in top physical condition. I submitted it on December 3, 2024 to VIKAND (a medical assessment organization used by Viking). I heard nothing from them until January 3, 2025, at which time they rejected the assessment because it was not stamped by an MD--which was not a requirement, according to my Viking agent. I called Viking Guest Services and they were of no help at all--in fact the agent was quite argumentative that I had to pay VIKAND $165 to get an MD to approve my assessment form. At this point I was very upset! So, I paid VIKAND and got a phone appointment. The MD was 20 minutes late for my phone appointment and had not even read the form I had previously submitted. He only asked me one question: "Are you physically active?" The phone conversation was less than 3 minutes, and he approved my assessment. This is a SCAM on the part of VIKAND to get money. There was no reason for VIKAND to reject my original assessment. And Viking was not at all helpful to resolve the problem. 3) I saw people on the cruise that I couldn't believe had been approved by VIKAND: there was a blind lady being led around the ship, using a white cane (why was she allowed to go to Antarctica?); there were overweight people who required extra assistance from the Viking crew to get in and out of the zodiacs; there was a man who had all the evidence of having had a stroke, who had to be helped everywhere by a relative. In sum, I am disgusted with the Viking pre-process that led up to the cruise; and there was a complete lack of client consideration. And for this, the cost was $27,000.

We had a frustrating experience with using our flight credits. This will be our first Viking Ocean cruise in the Med. We spoke several times to Viking and were given conflicting advice about booking the flights and the process and timing that were involved. In the end we could see the flights booking out and the prices increasing. So, we took it on ourselves to book our tickets. Viking had told us if we did this we would get $500 each towards our flight. When eventually they responded to our flight request, it was significantly more expensive, even thought they say it will be wholesale. If we had gone this way, we would have saved some money but would have not had any certainty. This is important when you are arranging a trip with several components to coordinate. I think Viking should either offer a good booking service that is efficient or just not offer flight credits and reduce the fares. By comparison we are about to do a Oceania cruise and they have been clear and responsive! YMMV

Booked a cruise direct on 1-8-25 for a cruise 11 months later, 12/23/25. Told agent this was our first cruise, so I had no experience with the ins/outs of cruises. Later, I get inundated with Viking information, my head was spinning, but I thought I had a month or so to digest it all. Agent DID NOT mention a cancel fee of $100/per person! I paid a $25/pp booking fee which I knew was non-refundable. This is an unacceptable and deceptive business practice! The cancel fee should be clearly stated & understood at the time of booking.Now I’m out $200 for a cruise 11 months away. Viking is not compromised in any with this cancelation. 2/1/25 We find out our daughter is PG and need to cancel cruise. Mind you I’m cancelling less than 30 days after making the booking for a cruise 11 months away! I get told there is a $100/pp cancel fee! Unacceptable! I will never do business with Viking. There are lots of other cruise lines.