VikingReviews of viking.com

Cabin type is directly related to if you will be able to go on excursions. The more expensive cabins get to pick first so by the time the less costing cabins can get excursions they are closed out. Even the excursions that are included and promised by Viking. Customer service is not any help as all they can do is type your concern and tell you to go on when your time is and get what ever is left and whatever you can. Very disappointing.

Viking is untrustworthy. Before I was able to board a cruise in Iceland, I had an accident, breaking my leg and requiring an emergency operation. We informed Viking immediately, as we had purchased drinks packages and several trips. While Viking say you can get a refund for these prior to embarkation, they say they will not provide any refund. I will be seeking legal redress.

The cruise company demands a full payment one year in advance of booking a cruise. Customer service was atrocious. During the initial booking they quoted a price of $1100 for trip cancellation insurance. That fee was charged immediately and it came out to be $1700.A complete misquote by the Viking agent. We wanted to upgrade our cabin to a higher category. After confirming that ,we reviewed the document and discovered that the agent actually downgraded our stateroom category ! We decided to cancel our booking which is a year away! We had to forfeit almost $2000 dollars as Viking does not refund the trip cancellation insurance even thought our trip would have been a year alter!!! This is very unfair and predatory business practice. Don't be taken in by the customers service rep on initial inquiry.They are very smooth talking and play the game well...

A luxury cruise experience that exceeded expectations. Staff were attentive and the itinerary was beautiful.

It all seemed so simple and well planned. This ship was beautiful, the food was great eveyday!

We booked our first cruise a couple years ago and loved it. I did not love that they put me on their spam email list without my consent, but most companies are scum in that particular way. However, this is a company of the ilk that ignores the "unsubscribe" link requests--you will get a page confirming you are unsubscribed, but you will keep receiving emails. When this happened a couple years ago, I had to call customer support and they put me on their email suppression list... which also suppressed non-marketing emails with important information about the cruise O booked. Foolishly, we decided to take another cruise with them, and now I'm stuck on their spam list again while they ignore unsubscribe requests. Also be aware that they send an insane amount of postal junk mail. For the past two years, we have received several mailers from them every week (sometimes as many as 5 days in a single week). They could take a considerable amount off of their cabin prices if they cut their marketing budget to a more sane amount and would probably get better results (whatever sociopathic imbecile they have in marketing who thinks spamming people and sending more than a mailer a month doesn't hurt their image with prospective customers really ought to be fired).

My husband and I recently had an issue with Viking Cruise Line. A representative suggested that we put a $50 deposit on a future cruise to hold our place and decide if we wanted to book the cruise. We decided not to take the cruise and unknown to us they used two cruise vouchers we had from them and applied it to the cruise we did not take without our permission or authorization. When we booked another cruise with them and attempted to use the vouchers, we were told by several representatives that they were applied to the cruise we did not take and could not be applied to our new cruise. So beware of Viking applying a voucher to a cruise you do not take. This will be our last cruise with Viking and our friends as well.

Despite poor reviews and being totally overpriced we took the cruise down the Mississippi early this year. We did experience some of the negatives highlighted by other customers I.e. poor service, overpriced excursions and quite disinteresting ports (ports not the fault of Viking) but did have a good time and enjoyed the trip. However we did incur problems on arrival in Memphis-left in airport after a long flight as rep appeared late - and on departure in New Orleans where nobody helped us in arranging a taxi in to the city. Obviously fell in the too hard category- even thought we asked the day before departure and on day of departure, and we were left with no other option but to leave the ship and walk in to the city and hopefully find our own taxi - which thankfully we managed. New Orleans is not a place to just wander about lost and Viking frankly put our safety at risk. On arrival home we provided both polite and constructive feedback to Viking(twice) but after long delays this feedback was met with bland responses showing no customer awareness or empathy - our comments were just filed in the closed bin. We have sailed with Viking a number of times and had a great time but unfortunately increased prices have seen a fall in quality and certainly customer care which is sad and we would have to seriously consider booking in the future