VikingReviews of viking.com

Everything about the cruise was wonderful! People and crew very accommodating. The shows were amazing and well enjoyed by all.Now to the part why I gave 4 instead of 5 stars was the excursion Lord Of The Rings in Christ Church. It was the only excursion I REALLY was wanting to do Although very expensive $339. Having to book this so quickly as to avoid closed. The excursion was booked as I thought we were going to see the house the area where it was filmed etc. I was not aware that the 8 hr tour was a bus ride to there and back where you looked in the distance at a rock area and was given a photo book of the filming of the Lord of The Rings. With the driver talking the whole time about the filming. All it was were rocks. green grass and sheep, rivers. I didn't think I paid for this. I thought it was the actual housing. All I saw was Lord of The Rings and had my travel agent book it as I was at work when the time was to sign up. I was not the only person that complained and the 4 hr ride back people were falling asleep. That was the whole day in Christ Church. I really think the excursion planner should be more descriptive and let people change the title. Most recognizable locations!!! Are you kidding me! The location that we drove for 8 hrs I could have seen in Az, Utah, Colorado. I didn't need to pay that amt nor drive 8 hrs listening to someone talking about the hills and the rivers and etc. So if you REALLY want to See more about the Lord of the Rings and not 8 hrs pick the Hobbit ! which is the next day In Wellington all don't waste your time or money on the one I had my travel agent sign me up on. The Trilogy on Amazon is cheaper

My husband and I recently traveled on the Orion to New Zealand and Australia, and it was an exceptional experience. Upon arriving in our cabin, I noticed the refrigerator wasn't functioning properly. I promptly informed guest services, and they sent a skilled maintenance technician to resolve the issue quickly. The crew on board impressed us at every turn, and we thoroughly enjoyed the outstanding entertainment options available. The restaurant staff were incredibly attentive, ensuring each meal was a delight. Our cabin steward, Say, provided remarkable service, keeping our space impeccably tidy and welcoming. The ship itself was maintained to the highest standards, reflecting the care and attention of the staff throughout our journey. We found the educational talks to be incredibly enriching, adding depth to our travels, and the excursions were not only well-organized but truly enjoyable. I also want to commend the captain for skillfully navigating us through some rough seas, ensuring our safety. We are eagerly anticipating our next adventure with Viking!

Into the STORM Viking Vela 1/16/2025 Bad choice Viking… 100 per hour winds, 40 foot waves! People physically hurt! Not to mention the emotional toll of going out into basically a category 2 hurricane! We bobbed around like a cork in the water. Glass breakage, furniture thrown everywhere. Water everywhere, patio doors broken. We are at port in Alesund Norway because our ship lost steering and propulsion. Our compensation you might ask … A free drink package for the rest of the cruise so we can all drink and forget about this and 60 percent off another cruise to trust them with our lives again. The captain stood on stage the night before telling us there were going to be 50 mile an hour winds behind us. We were worried but nothing prepared us for what we encountered. All for money, press on Viking … who cares how many lives you put at stake. I sustained a head injury as i said many are injured. Try to bury this and press on for money. Who made the choice to send us into that storm ?!!!

Worst vacation ever! Viking Jupiter Cruise 6/16/2024 to 6/25/2024 We lost touring in Venice due to arriving 18 hours because of an airline delay. Viking made no attempt to find a way for us to tour Venice. We both got sick from some kind of flu bug (not covid) on the 2nd day on the way to Split. My wife was too sick to tour the city. Same for the 3rd day in Dubrovnik and the 4th day in Kotor. 5th day: We managed to tour Corfu because it was mostly travel by motor coach. 6th day: Katakolon to Olympia via motor coach. Temperatures were approaching 100 degrees Fahrenheit. Too much walking, not enough breaks, we couldn't keep up and the group and they were at least a half mile ahead of us. My wife started experiencing chest pain. The tour guide showed no interest in our problem. Somehow, we made it back to the ship and went immediately to the medical doctor in their clinic. They performed a few tests which were inconclusive and gave her some nitroglycerin. She immediately felt much better. They recommended that we go to the hospital on shore. At this point the ship should have left port over an hour earlier. Viking quickly helped me pack our luggage and rushed us off the ship. There was an ambulance waiting for us at the pier and a man said that he was from Viking and would help us at the hospital. We never saw him again. The ship left as soon as we got off. The hospital that we were taken to was a free community hospital on the east coast of Greece. It was dirty and old. We were there for only an hour when another ambulance came to take us to Metropolitan Hospital in Athens. It was a 5 hour drive. Metropolitan Hospital is a private hospital. They did some more tests and said that my wife needed 3 stents which were performed the next morning. They would not let me see her the next day. Then they hit me with the bill. 43,000 euros. They would not accept the insurance that we bought through Viking. When I said that I didn't have 43,000 euros, they asked what I could pay. I said 21,000 euros. They said "OK." It seemed like a possible scam or were they being nice. We will never know. We left the hospital after 2 days against their medical opinion because our flight home was the next day. We finally found a Viking representative at the hotel where the group was staying before leaving Athens. Got to the airport and made it back home. My wife saw her doctors here in Chicago and she is feeling much better. Both her arms were completely back and blue. I spoke with the Viking representative and told him our terrible story. He offered us $500 each off our next Viking Cruise. I said that you must be kidding. He raised the offer to $1000 each. We spent $16,000 with airfare and insurance. Even if he offered us an all paid cruise we would have declined. Lastly, the cruise clinic charged us $1,212 for their services. We got back almost all of the expenses through Medicare part B and the Viking insurance through Ship Mate but it took 6 months. My advice is to skip Viking Cruise’s insurance and get a better travel insurance that is accepted at all of your ports of call. Gary Frisch 1/12/2025

This is an extension to my previous review as we now completed the trip which was a 15 day cruise to mediterran and northern africa. Several changes in itinerary both before and during the cruise. But the primary complaint stands, very limited activities and very limited or poor entertainment. The open seating in the main restaurant very poorly organized as one had to check in with a hostess who then summoned another host/hostess to a table. This interchange sometimes took 15 minutes with a backup of guests waiting to be seated. Once we were led to the table we noticed many empty seatings. We were told they hadnt counted on so many using the main dining room so didnt contract enough personnel (e.g. waiters). In the explorer lounge one would give their order to the hostess at the counter. When it was delivered it was never complete. The fruit didnt arrive, the bread didnt arrive. Nothing arrived together. We had to ask for butter and the toast we ordered at least 6 separate times. The beds are not so comfortable, somewhat lumpy. The food was ok, elegantly served, waiter service good, room service rapid but i wouldnt say thorough cleaning. The tours generally not very interesting. Some lectures very good especially with Russell. So i wouldnt say in general i personally would recommend Viking, we are back home and can say there was nothing memorable about this 15 day trip as compared to other cruiselines we have previously taken.

The communication with the clients is really poor and inefficient. I have made a reservation for a trip from helsinki to tallin.I have received a booking confirmation, that doesnt mention that we should made a check in before, or arrive earlier on board. Given that i didnt know this information, once im not a frequent user of this services, and given that the schedule on the ticket was 10.30h, i have arrived at 10.10am and they have refused me the boarding saying that i should be there 30 minutes earlier from the departure time and i had to check in. I didnt know this, and when i have received the email confirming me the booking this requirement was not communicated. Later i found this information on the file attached with the ticket in small Letters. This is not a proper communication of a such important requirement to travel. I couldnt on board, and i had to book another trip with other company. Besides i have lost 4 hours from my trip. After making a formal complaint to the company, they told me that should be my responsibility to guess how the service works. I should have consulted the website... On their point of view it is not the company responsibility to properly communicate the conditions of the service. We, as a costumers, should know that it is mandatory to do check in. At the end i had to buy another trip, loosing time and money. It would be preferable to book with other companies as eckerö lines, that has sent me the ticket with a QR code that allowed me to enter directly on board.

We travelled on a Viking Ocean Cruise around the Western Mediterranean, last month, on the Viking Sky. I was ill with a UTI, and notified our tour guide on a bus excursion, as recommended by the agent at Viking's Travel Services desk, before I got on, that I would likely need a bathroom break (it was roughly a 2 hour drive). She angrily refused. Worst of all, she was already miked, and live, so all the other passengers got to hear me refused, chewed out, over a sensitive medical problem. A doctor onboard told me, when I got treatment that afternoon, that she sees this all the time. 40-50 UTIs, so far this year, which she believed were at least in part due to cramming many geriatric guests onto buses and not permitting timely comfort stops. Longer review on Yelp. It looks as though I had a happier experience last year, on Viking, but that was another traveler with the same name (different middle name and state of residence). Viking sent us documents intended for her, disclosing her address and other data, for five months, and never corrected the mix up.

I just got on Trustpilot for the first time today and I’ve got to say my first reaction is that it is very much a resource for grumps! I went to check ratings for a tour company I like and found it rated very low. Having been a professional investigator for many years my first thought was to check out the rating for a company that I know is really above reproach, so I came here to check the Viking Cruises rating. My suspicions were verified. For heaven sakes! Viking is amazing! We went to Alaska and Antarctica with them and they were everything as advertised. Also, they have been over the top fair with us during all the Covid cancellations. Now, has everything always worked out perfectly? You don’t cross the Drake Passage if that is your expectation. The majority of the bad comments here are about flights and excursions, neither of which are necessary to be booked through Viking. Viking gives a stellar product. There are lots of really good cruise lines that are very fun to sail with, where I have enjoyed wonderful experiences. Viking fills a niche, and we are fortunate to have them.