Sanikki
Years of membership destroyed with lack of customer service
I have been a user of Viki for many years, I have recommended the service to many of my friends and I’m surprised I now must make this decision and give a bad review. I suddenly realized I could access my account on roku and nothing I did worked. I tried on my iPad and still couldn’t get it to work. I checked my phone app and realized that the account had a different email attached and a date of birthday with the year 1914! Red flag. I was able to change back to my date of birth but couldn’t change the email. Yes, I was hacked on my Viki account. I sent multiple messages to Viki customer service with screenshot of my receipt and my real email associated with my account. I haven’t received not one single reply from Viki. I sent them multiple tweets on @twitter and still no reply. I started from monthly payments and finally went to yearly payments, I have more than 7 months on my service I cannot used because Viki customers service refuse to do their jobs. I will call my bank today. I can’t even remove my card from the account, I will have to go through my bank.