Rakuten VikiReviews of viki.com

Forcing subscription. My one-year subscription ended and it automatically made me re-subscribe ( I didn't know due to not using this platform due to not letting me watch half of the content because of REGION LOCK ) so I went on the website right after I got the notification and asked for the refund but no answers. Absolutely disgusting customer service, more like no customer service. Just money-draining sewers

Viki offers a great/convenient service, but the quality of their drama is not perfect. Perhaps it’s the way some series were aired? I find playback quality does not even reach HD(or is stretched), let alone 4K. As far as non paying customers go, Viki is a premium app/service and not favourable for free users. Please, invest the 5$ a month, your time is worth more than a subscription fee. No free websites are worth the quality and your time.

I am giving them a one star for lack of customer support. Not responding to any of my request for refund after I accidentally subscribe twice when upgrading my membership. MUST BE VERY CAREFUL WHEN YOU SUBSCRIBE!!!

I like the movies, but as an English speaker I am very sad that I purchased Rakuten Viki. Frequently I will start watching a series only to find that they stop translating it into English midway through the series. Also, some of the translations are only partial. It’s obvious that the characters say way more than it’s translated. This would probably be a great movie option for someone who speaks Japanese, Korean, and Mandarin. As an English speaker it left me wishing I had the opportunity to watch the movies. I found that Netflix does a significantly better job with translation.

They have a lot of good shows. The subscription is not worth it. It is very deceptive. Standard subscription shows are suddenly premium with no notice. Beginning episodes are standard but half way through they become locked. Right now, the only standard shows are either on Netflix or Hulu or really crappy shows. I encourage people to cancel and find other avenues, mostly because of the deception and the cost which isn’t supported by the platform performance. I’m giving 2 stars because it was pretty good until a couple of months back.

I subscribed to Rakuten Viki Plus a few weeks ago and loved it. After watching one seven-episode series and part of 2 other series, English subtitles no longer appear on my TV, even though Viki indicates that it is active on my TV. I do get the subtitles on my iPhone, but do not wish to stream on my phone. Without the subtitles, the membership is worthless for me. Viki’s tech support states that if subtitles are not available, then they aren’t available for that movie/series, but they were available for those exact series a week ago. I do not recommend Rakuten Viki Plus.

Moved to Viki after drama fever shut down. This company was ok at the beginning but it’s getting worst and not worth it paying for the subscription anymore. Many dramas that was in standard subscription was moved into plus. I feel like I was cheated with the subscription. Wish the subscription can get better. Many customer will il leave the company this way.

Constant buffering, full stops for 20 mins at a time. "Video Cannot be Loaded" appears on every episode. Does not resume to video being watched and have to start all over again. Commercials playing in the background and overlapping with video being watched. Recently takes 2 hours to see a full episode.