A R.
Good product, if you need customer support, be patient
I purchased Videobyte's one month subscription to DVD Ripper, having tried the free version and tested it. I paid £35.94. Received two emails acknowledging my payment. One had a passcode, the other a subscription key. When I tried to log in I was asked for a registration code. As I had not been sent one, I tried both the password and the subscription key but both came up as invalid. I have emailed Videobyte but received no answer. This is very poor customer service and not the 24hr customer support they flaunt in their blurb. I have now had a response from their customer support. It took 12 hrs to get an answer but their solution worked and I am now very happy with the way the app is performing. It's frustrating to spend time researching the right app for the job you wish to do, finding one, paying for it and then not being able to access it. I have made this point to their support team and hope they will include the detail the sent me in their acknowledgement email.