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VideoByte (videobyte.org) has 325 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
videobyte.org
Website
videobyte.org
Category
Video & Sound
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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BluRay DVD RIpper
Software does not reliably recognise it has a loaded disc
Often picks the incorrect file as being the main movie, so the user has to check this.
Crashes quite often.
Does not always rip the full length of the recording even though it does correctly note how long it should be, surely thats an easy edit check which could be added by the developer?
Seems like a BETA product to me, needs to much babysitting to be a full production quality item
Good product, if you need customer support, be patient
I purchased Videobyte's one month subscription to DVD Ripper, having tried the free version and tested it. I paid £35.94. Received two emails acknowledging my payment. One had a passcode, the other a subscription key. When I tried to log in I was asked for a registration code. As I had not been sent one, I tried both the password and the subscription key but both came up as invalid. I have emailed Videobyte but received no answer. This is very poor customer service and not the 24hr customer support they flaunt in their blurb.
I have now had a response from their customer support. It took 12 hrs to get an answer but their solution worked and I am now very happy with the way the app is performing.
It's frustrating to spend time researching the right app for the job you wish to do, finding one, paying for it and then not being able to access it. I have made this point to their support team and hope they will include the detail the sent me in their acknowledgement email.
JS
Joachim S.
Blue Ray Ripper funktiomniert gut, aber kein Support
Blue Ray Ripper funktiomniert gut, aber wegen Portierung auf neuen Rechner (Rücksetzen der Aktivierung) trotz mehrerér Anfragen (dauf Deutsch und Englisch) innerhalb von 3 Wochen keine Antwort.
JM
John M.
Bought this Blu-ray player for my Mac
Bought this Blu-ray player for my Mac. Won't download. Been trying to get ahold of the company for a week and they won't return emails.
Follow up - after leaving this review, they did reach out to me and helped get the app up and running. So they read these reviews - so stay on them and it seems they'll respond
Response from VideoByteDec 4, 2023
Hi John Murlowski,
First of all, we sincerely apologise for the problems you have experienced with our products. We are always striving to provide quality products and services, but it appears that your experience was not up to our standards, and we are deeply sorry.
We highly value user feedback on our products and services, whether positive or negative, as it serves as a catalyst for continuous improvement.We will check with our customer service team as soon as possible to ensure that this is the case and that your issue is resolved quickly.
Thank you again for your feedback on our company, and we will do our best to ensure that your future experiences are more enjoyable. If you have any further questions or concerns, please feel free to contact us. We sincerely look forward to being able to provide you with better support and service.
Regards,
VideoByte Support Team