Shantel
I am going through my first month with…
If I was you, I would NOT WASTE My money on this service based on my experience with VIDA. By the time you start to get through the initial stages of the process, most of your hours may be gone (especially if noone will talk with you and you have to go back and forth through email which would be one of the only ways you can communicate with them and you need support or even someone to understand what you are experiencing). Noone bothered to pick up the phone and I wasn't allowed to speak to anyone. I am going through my first month with VIDA. The initial process started out great, then it went downhill from there. I felt as though my profile underwhelmed me and even when I tried to tell them they were screwing up the facts, they still kept writing and pretty soon I was told most of my hours was going into redoing my profile when in fact I was telling them from the beginning that my profile facts were off and that I would suggest redoing the interview, because perhaps something there threw things off or something. After I heard back from my matchmaker through email, I was told management felt as through my experience didn't warrant any type of credit to my account for the hours spent redoing my profile. I continued to be underwhelmed and felt so unheard. All I got were emails and no call. The matchmaker said she thought the 15 minutes or so I was asking for would not be a good use of my time. I thought noone was clear on what I wanted and if you're not clear on what I want, how can you connect. After this month this is it. I tried the service thinking it would be a good experience. I'm ending my time with them realizing I felt more unheard than heard, so undervalued, and wondering by the end of all this if I will even one match. Not a big fan. I started out being a fan though, which is the sad part. I wish I could have gotten a better response. Now left with only 8.8 or less hours for matching. SMH From the start, the matchmaker claimed she miscalendared our call. I never received a phone call and so I called the matchmaker. No answer. I emailed the matchmaker. No reply. I finally received a callback from the matchmaker and she didn't even apologize. She went on in the conversation as if nothing happened. As a person who has invested in personal growth and continue to immerse my life in being emotionally healthy, I did my best to engage and complete the interview. When I got my profile, I realized that no matter the revision, details were not accurate, and what the profile stated did NOT make me stand out from millions of people online. I'm not a "marathoning, etc etc etc as VIDA described me. Noone even bothered to pick up the phone and see what the problem was. I kept asking for management to step in (as they claim that management flags certain cases where there is a challenge) yet in my case, noone would even entertain speaking with me and i'm not an unreasonable person. I kept emailing the matchmaker who kept telling me management didnt think it was needed (to talk to me) and by the time all the back and forth communication and frustration grew and grew with the process, I was forced to write a review and then Rosalia at VIDA reached out, which made me think they only cared about how they came across online. Even though they offered to add some time to try to get me connected to some matches, by them, I was extremely frustrated, felt unheard, and could not trust the service, not realizing that they would soon tell me that hours and hours of the time was spent on writers trying to update my profile. I was never offered a refund which is what I would have preferred, only to take their offer of trusting them to do a good job of matching me. Could you trust someone to deliver when they won't even take the time to understand what is happening with you in the process? I cannot in good conscience recommend this service based on my personal experience, and it is now money blown down the drain. I wished I would have not taken a risk on this service. Nothing good came of it, and I leave VIDA realizing that you get what you pay for and in the end, people can justify anything when they think they have done a good job and you are the one with the experience that did not match that.
Response from VIDA SelectJan 20, 2022
Hi Shantel, Rosalia from the Customer Success Team here. I’m disappointed that you cancelled the phone call we had scheduled on 1/15! I understand just getting “emails and no call" made you frustrated during the profile writing process, and we addressed that concern by scheduling a call with me and one with your new matchmaker as well. It’s unfortunate that you ultimately didn’t take us up on either of those opportunities to connect. I do hope you see that in all emails the team has exchanged with you, we’ve worked hard to acknowledge your concerns and make you feel heard, while still trying to move the process forward. Modern dating can be an emotional journey for many, and I understand it’s not always easy to hand over the reins of your search to someone else! In the rare case a client isn’t happy with their profiles, we are always happy to make edits as necessary until you feel they represent you accurately. We did this in your case as well, even providing a brand new photo lineup and offering a fresh start on your profiles, both at no cost to you! You had mentioned there was a specific example of a profile style on our blog that really resonated with you, and that you wanted us to emulate. It was really disappointing that you didn’t respond to our repeated requests to clarify which specific profile example it was, as you’ll find countless examples on our blog that span a variety of effective styles! A solid reference of what you like would be very helpful. We are looking forward to advancing to the searching, screening and messaging phase of our process ASAP so we can start getting you on dates with some amazing men! Since you told me you won’t be ready to unpause your account until March 30th, I guess that will have to wait for now. We’ll be here for you then or whenever you’re ready to pick everything back up where we left off! -Rosalia




