Finding your person shouldn't feel like a second job. VIDA Select is modern matchmaking for professionals who refuse to settle. Your dedicated matchmaker draws on our internal database of vetted singles and an active scout network, then handles the searching, screening, and scheduling. You see detailed profiles and photos before meeting anyone. No blind dates. No surprises. Since 2009 we've created 11,000+ relationships, with 82% of clients meeting someone special within 90 days. You approve every match. We handle everything else.
VIDA Select (vidaselect.com) has 457 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
vidaselect.com
Website
vidaselect.com
Category
Adult Entertainment
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 93% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Service is ok. For the money they charge, for me, it was not worth it. Essentially all they do, is click like and chat with people on dating apps for you. Yes, there is some intelligence built in from the conversation they have with you. But they did not impress me much, certainly not for the price paid. Its decent service.
Response from VIDA SelectMay 22, 2026
Thank you for taking the time to share your experience. We're glad the service met your expectations, and we appreciate the honest feedback.
Online dating can be genuinely exhausting, hours of swiping, crafting messages, and managing conversations that may or may not go anywhere. Our service is built for people who want to reclaim that time and have an expert team working the process for them. For those who are already comfortable doing it themselves and don't mind the grind, the value will naturally feel different. That's something we work hard to communicate upfront, and your feedback helps us do that better.
We wish you the very best in your search.
EV
Eva
Vida Select adds an expensive Middle Man
Vida Select is an overly expensive way to use the apps. It essentially just adds a middle man to your use of bumble or hinge. My matchmaker was super friendly and professional, but would say things like “Hi! What do you think of [This Person] Strong Alignment:
Travel and spontaneous lifestyle
Active, outdoors, skiing
Confident energy and communication style
Social intelligence and banter compatibility
Director level, owns/operates a business”
She just quoted me what was on their profile page. I felt ripped off paying almost $2k a month to for someone to read me a profile.
This happened with almost every match. Unless your Vida representative has access to something other than Bumble or Hinge, it’s not worth the money for something you can do yourself.
I asked for help from Vida because I’m in an incredibly unique position in life and needed help with vetting. There was no vetting, just profile regurgitation, and also, unfortunately none of the men were attractive. I asked several friends if i was being too picky and multiple times different friends asked if my matchmaker had eyes.
Finally, i did go on four dates, all of the men were incredibly smitten with me and i felt terrible having to let them down because the matchmakers didn’t vet them well enough and they had jobs that couldn’t move, or wanted a more traditional woman (cooked, cleaned, stay at home mom which in another life would have been great but that is not a life I can accommodate right now).
I’m rating it a 3, because I know it’s helped some people, but I have a hunch those people have not used the apps themselves, or they’d realize there was nothing profound about the service.
Response from VIDA SelectApr 10, 2026
Thank you for sharing your detailed feedback about your experience with VIDA Select.
I'd like to clarify our matching process, as your experience highlights an important aspect of our service. While our initial match presentations do summarize profile highlights to gauge your interest, this is just the first step in our screening. After saving our clients hours of sifting through hundreds of “no” profiles, our matchmakers then dig deeper into approved candidates’ lifestyle compatibility, career flexibility, relationship goals, and other factors that aren't apparent from profiles alone before arranging the date.
Ideally, we establish a regular feedback loop where post-date insights help us continuously refine our screening criteria. Each conversation with your matchmaker builds a more complete picture of your ideal partner, allowing us to leverage our full vetting capabilities. This collaborative approach consistently yields the most targeted matches and successful outcomes for our clients.
Additionally, we do have our own internal database from which we source vetted matches as well.
Based on your review, it's clear we initially missed the mark on understanding your lifestyle needs and standards. So, I'd like to personally invite you to reach out to me at [email protected] so I can provide additional support and oversight. - Rosalia, Client Success Manager
ES
Eric S.
Updated review
Update Nov 22 2024. I spoke with their customer resolution team. After an unfortunate but reasonable enough explanation they explained what issues they were having. As a resolution, they have refunded my $500. While I am disappointed with the service, they ultimately took full responsibility which is what should happen.
I spoke with one of their key matchmakers Alberto and pitched me a $500 database option as I didn't want to spend outrageous sums on another bad matchmaker. Clearly, this one didn't have any better outcomes. It took 3 attempts to submit my preferences after my meeting with Alberto even though he was able to see them. It took 4 months to speak with another member to tell the same things I told to Alberto and was told that I would hear back ASAP. Three months later, I think VIDA select and myself have difference definitions of ASAP.
Response from VIDA SelectDec 10, 2024
Hi Eric, Rosalia from Client Success here. Thank you for taking the time to update your review and for your time on the phone with me.
I'd like to recap our conversation for the benefit of other readers:
Our internal database membership, as a standalone offering separate from our main service, is relatively new having launched just earlier this year. During Q3, we invested significant time and resources into revising our internal database processes to ensure quality and prompt service for all our clients.
We sincerely regret that you didn't get to experience the full benefits of these improvements during your time with us. Your experience has been invaluable in helping us identify those areas for enhancement, and we've since tightened up our processes and quality assurance measures to prevent similar situations in the future.
We're committed to continually improving our services, and feedback like yours plays a crucial role in that process. While we're disappointed we couldn't meet your expectations initially, we're glad we were able to come to a satisfactory resolution.
We appreciate your understanding and wish you all the best in your continued search for a match.
SK
Shauna K.
My experience
Unfortunately my initial matchmaker who I spent the 90 minute session with getting to know me had a family emergency and I was assigned Nabeelah after I reached out since I hadn’t heard anything for a little while.
Nabeelah was great. My concerns come with the writers who send and answer messages. I’ve breakers were sent before my approval and responses were lacking. Less than the 2 times a day that was suggested. I also found that if a man wanted to converse more no effort was made to say something like I am on my way out but can message tomorrow or something to that effect. I wrote to Nabeelah and was very concerned that I was coming across as quite rude. She heard me and I did see some change afterwards. I would say overall a little disappointed in how it actually works versus how I was told it would work. Expectations are everything. I am actually going to say 3.5 stars but that is not a choice.
Nabeelah was available and did respond to my concerns and questions quickly and made changes where necessary. The profiles were very good!! My concerns were not with Nabeelah but in the writers and overall process
Response from VIDA SelectApr 11, 2024
Hi Shauna - I'm Rosalia, the Client Success Manager here at VIDA. After reviewing your account, I was happy to see you loved your profiles, and that you paused the service to see where things go with a promising match Nabeelah selected for you!
I’d like to address your concerns with the writing aspect of our service, and to thank you for taking time to share your feedback and highlight areas where you feel your experience could have been improved.
I can see that some challenges such as premature icebreakers and later messaging delays arose from your preference to pre-approve every new match before messaging.
While we're happy to accommodate such preferences, it's less common among our clients and can introduce complexities, especially on platforms with response time limits like Bumble where we could potentially lose matches if we don’t send an icebreaker within a certain timeframe.
After you expressed your concerns about that as well as worrying that in some instances you were “coming across as quite rude”, we adjusted our messaging approach to better align with your preferences.
During the beginning stages of our service, there’s a learning curve as we familiarize ourselves with your criteria and the voice you wish to be represented with. Your feedback during this period is crucial, and I was happy to see that we were able to incorporate it and course-correct.
We take your feedback seriously and are committed to making continuous improvements. We hope things work out with the match we found and you don’t need us again, but please reach out if you have any questions or would like to resume service!
SC
Satisfied C.
Great Customer Service
I did not have the greatest experience with this company initially. It initially felt like a waste of money. There was a lot of misinformation in my situation. When I spoke with sales, I was told my service would start after my online profiles were created and that was not accurate. It took almost 3 weeks to setup my profile which means I got 1 week of actual services. I also was not initially told I would need to pay for premium subscriptions to multiple dating apps so that was even more money I had to pay for them to "go live". The writing to my matches felt generic. My matchmaker Celia was kind a patient but she was only one part of the process.
In response to Celia's comments:
I was never told that my time started at my initial contact with the matchmaker. Also, 2 of the 3 platforms chosen were free but I was told the ONLY way the team could work on them was if I paid to upgrade.
The good news is, Rosalia reached out to me regarding the misinformation I received and immediately offered a solution. She is also doing further investigation to determine where the communication issues occurred. It didn't work out for me because of the misinformation but hopefully it will for you! Just know up front that your "clock" starts with your profile creation and it is HIGHLY recommended that you obtain premium memberships on dating sites that are offered for free. Also note, some dating sites require a subscription before you can even start using them. Do your research and you will likely have a better experience!
Response from VIDA SelectJul 13, 2023
Your matchmaker Celia here! I'm sorry to hear about your concerns with the service. Customer satisfaction is of utmost importance to us and we value your feedback as it helps us continually improve.
As discussed during the onboarding process, optimizing your online presence typically takes around 7 to 10 days. Your setup, which was slightly outside this timeline, involved some additional deliberation on the selection of platforms. However, you received two full weeks of live matching and messaging service (between 06/18 and 07/02), not just one.
We are very transparent about this first month being crucial to setting you up for success, and that’s why we generally recommend a minimum of two months of active service. As Calvin told you, just as he does every client, service begins with your kick-off call with your matchmaker. The first month is heavily devoted to crafting your profiles and optimizing your photo lineup in order to be able to attract the kind of matches you’re looking for. Then, during the second month, we are able to focus solely on making those connections. I understand that in your case you signed up only intending to use the service for one month, and I was happy to be able to deliver you a date opportunity within that time frame.
I’m disappointed to see you still felt there was an issue with “misinformation,” as we had several calls where I explained how the premium subscriptions on the dating apps work. While I understand you felt it was not explained adequately during your initial call, it is an aspect of the service that is very clearly spelled out in our simple 2-page service agreement every client signs prior to starting.
Clients are responsible for any platform fees, and while we can recommend non-paid platforms, we often suggest paid platforms as they offer an additional level of screening. This typically leads to higher-quality matches as people who are willing to pay for a platform tend to be more serious about their search. In your case, we used a combination of both, only utilizing one platform that requires a paid subscription.
I wish you had been more direct about not liking the tone and style of the writing! As you know, for the profiles we have an editing process that allows you to provide feedback, suggestions, comments, etc. to ensure they are a genuine representation. And while you did make a few edits, overall you seemed satisfied with the final product. You even commented “I like it!” on one of the suggested intro options, and wrote, “This is perfect!” when you approved the final drafts. And if you were concerned that the messages sent on your behalf sounded “robotic and nothing like you”, your writer would have been happy to tweak the approach to be a more authentic representation of your style. I double checked our correspondence and I don’t see any feedback from you regarding this at the time. Of course, I can’t fix a problem I don’t know about!
VIDA Select has helped thousands and thousands of singles find their ideal partners since 2009, but as with any matchmaking service, it’s not the perfect fit for every client. While negative reviews are thankfully few and far between, as 99% of our clients get dates and 78% of our clients meet someone special after just 3 months of service, there are actually a few negative reviews right here on Trustpilot. The vast majority of our clients leave happy, and I’m so sorry that you weren’t one of them.
Best,
Celia
AC
anonymous C.
Would consider using again
They were helpful as far as getting my profile put together & recommending pictures to use. Lorraine C was good to talk to at the beginning of the process to get everything organized. Communication takes some getting used to how it works relaying info between the matchmaker & the ghostwriters. They preemptively offered a date before confirming that it would work with my schedule & subsequently had to retract it since I couldn't make the time/date they offered & the person they were working on getting a date with subsequently seemed to lose interest. I still get the feeling that they are legitimate & really do want you to find a meaningful relationship. I would still consider using the service again after having gotten used to how it works.
Response from VIDA SelectJan 5, 2023
Hi! The team and I are really thankful you found our service quite sincere and helpful! The entire VIDA team is genuinely dedicated and determined to help all our clients find a good, meaningful relationship. It is terrific news that you are considering giving us another shot when you are ready to go back to dating again. I will be more than happy to take care of you upon your return. I am just an email/text message away. Take care! Lorraine
RA
Ran
Not For Everyone, But Excellent Communication
I was disappointed in the strategy used by Vida, as I feel I could basically have done the same thing by myself. But I know the writing team did their best for me, and most definitely my matchmaker, Simmy, was wonderful. For me, I think I need a matchmaking company that uses its own pool of gentleman and does not use any online platforms. For many singles, I am sure this works wonderfully - just not for me at this time. Thank you so much, Simmy, and the rest of the team!
Response from VIDA SelectFeb 10, 2022
Our modern approach to matchmaking isn't the right fit for everyone, but I'm so happy we got the chance to work together, and that you got to see what our writing team can do! I wish you the best of luck in your search!
-Simmy
