Vicrez.comReviews of vicrez.com

We bought a hood from them and it arrived damaged. We contacted them and they said that the hood is useable so we are not going to get refunded. We are out 2,000 dollars and no hood. the hood was a fiber glass hood. DO NOT BUY from them they are a JOKE

bought exhuast tips on 11/05/23 and todays is 2/17/24 and still getting the run around on how the tips havent gotten to the warehouse for them to ship so stay away from this company there website still says that the exhuast is in stock and it isnt!!

bumper came in damaged and refused to help. Additionally customer service is an absolute joke. dont giove these jokers a single dollar of your money you will regret it

I bought Vicrez LED Lights for SRT Grilles vz102173| Dodge Charger 2015-2023 for my 2020 Charger Scat Pack. Unfortunately they only lasted a month until water got into one of the seals, which made a part of the LED strips bulbs die. This is a shame because these lights do look fantastic and I really like them, I know this kinda stuff happens with aftermarket, but I'm going with another brand. What I'm really disappointed about is Vicrez, unsurprisingly, did not post my review on them. I did not bash or slander them, my review was fair, concise, just discussing my experience, which makes me believe they are paid reviews or I just got unlucky, but the reviews are most likely paid since they are suspiciously all positive. I ordered them from AmericanMuscle.com, they came perfectly fine. I called Vicrez and unsurprisingly did not offer any sort of compensation, because I did not place the order through them. I can understand that, but as you can tell, this company will not stand by their products. You can't even offer me a replacement? Not that I'd even be willing to give them another chance, but it's the principle, what does it matter where I got it, it's still your product. Now I gotta spend another $300 to get this other brand installed. The fact this item has no warranty as well makes you think they know something will go wrong in the future. Stay away.

The Vicrez product falls short in quality and in customer service. I paid over $4000 for the following: Vicrez Demon Wide Body Kit vz101768 | Dodge Challenger 2008-2022 - Add Front Splitter: vz101847 - Select Front Lip: vz102464 (Demon) - Wheel Options: Vicrez VXC Matte Black - Tire Options: Add 305/35R20 Tires Model: vz101768 It was for a 2012 Dodge Challenger. It was ordered on November 28, 2022. We received a shipment but it was missing parts. I reached out to Vicrez and after many calls over the course of several weeks, we received almost everything. We didn't receive everything until the end of January 2023. We had the wide body kit installed by a professional body shop in May 2023 (this was the earliest we could get anyone to do the work). The front two fenders or wheel arches (whatever you want to call them) started cracking by August. Keep in mind this car is not my daily driver! We reached out to Vicrez about the defective parts and heard nothing back. By the end of October both front fender flares were cracked nearly all the way across the fender. Now it is the end of November and both front fender flares are cracked in multiple spots and look absolutely horrible. I reached out to Vicrez in May (there was a fitment issue-heard nothing), August, September, October, and now November. After multiple attempts to contact someone with the company, I finally got an email back just yesterday. The only thing their team has offered was to send replacement parts. When I asked if they would refund me for part of the purchase instead, the answer was no. When I asked if they had a way to prevent this from happening again to the new parts, the answer was no. Vicrez should refund part of my purchase to help with costs associated with the defective parts to have the body shop paint prep and install the new parts. Overall the products are substandard quality. The parts were inadequate for the level of quality I expected for my car. The parts are cheap and less than mediocore. I highly suggest looking for a different company for any auto needs, especially if you are meticulous about the look and quality involving your vehicle. Reading the response from Vicrez gives the impression Vicrez is willing to make it right. They are not willing to supply me with replacement parts or offer me a way to correct the faulty product they initially sold me. The product is not of good quality and looks terrible on my Challenger. Vicrez should replace the products they are now admitting were less than stellar.

Ordered some mud flaps for the new Nissan Z. Once the part arrived, I realised they clearly have never actually seen a Nissan Z before in person. The just made something that, "looks about right" and sold it. There are no pre-drilled holes on any of the 4 pieces (I ordered front and rear). I'll have to put them up against the car and figure out how I want to cut the ABS and figure out which screws I want to reuse. The rear of the Z has no screws at all, so *will* require drilling into the car if I want to use their flaps. I thought it would of been moulded into a shape that would utilise the space in the wheel well. The description on their own website said that, "installation doesn't require drilling and is an option". The rear *definitely* requires drilling... otherwise your taping or 3M'ing it onto the car with zero support. I asked for installation instructions and was ignored. Literally the worst part I've ever seen for any of my cars. I just purchased some for my A90 Supra from ZL1 and their product is 10/10.

Ordered a custom carbon fiber steering wheel on July 7, 2023 and received it 8/18/23. Upon installation there was no instructions. watched a youtube video on a install for dodge charger. red wire to 12v in clockspring, black to screw in steering wheel. Obd harness red to 12v accesory in fuse box and black to ground. simple wiring. plugged module in to obd harness started car steering wheel lights up but never wirelessly connects to steering wheel to display rpms and so forth. I tried wiring direct to battery and other ways still never worked had over 33 emails with Vicrez from 8/21-9/22 and issue never was resolved. Paulina and Nicole claimed they did all they can do. They said it should be professionally installed. a kid can wire this. They never offered to replace the module or led part in steering. they dont believe anything is defective. i sent photos and videos of everything they requested but no resolution. they stopped emailing me after 9/22. Dont recommend this place to anyone.

*UPDATE* VICREZ has assisted in correcting the issue at the best of their capacity. Thanks for the communication and assistance in resolving this. "*Note that I'll reconsider this review once the company commits to an acceptable and reasonable resolution. As of today, the company has done nothing but to ignore my request and confirmed their unwillingness to resolve the issue or refund the amount paid without me incurring in additional/unexpected expenses. Overall, AWFUL customer service.... Even though they have good parts and what appears to be good service, their customer service is a "joke". I ordered a part which looked acceptable once received, installed according to their instructions and videos and that is when the problems started. The part did not fit perfectly, and they recommended "tape it" which caused an air-gap between the part and the car when the heat came in. Now, they want me to "remove and return '' the part leaving the already open holes exposed to the weather which, as you all know, may cause additional issues. Unfortunately, issue is being escalated as they are still in the same position, do not want to help, do not want to provide other installation options, and are just leaving me "stuck" with a defective part, without the correct installation process and expect me to accept an "in-store" credit which, as any of you may understand, is simply unacceptable, specially after this awful experience with their customer service agents (PS)...."