Vicrez.com Reviews | Read Customer Reviews of vicrez.com

Vicrez.com Reviews | Read Customer Reviews of vicrez.com

Vicrez.com reviews

315 approved reviews, newest moderated first

SR
Sep 17, 2023
They never shipped my order
They never shipped my order. Ordered on 9/2 with any expected ship date of 3-5 days. Everytime I requested a ship date or tracking number I got the run around. Gave them 2 weeks and then I canceled the order and entered a dispute with my credit card. Edit: was contacted to supply an order number as verification but it's been months since my order. I took a screen grab of the support email ID numbers but I can't post screen grabs. The internal ID numbers are 38490, 38494, 39304. Each one of these are customer support people I've emailed.
Response from Vicrez.comOct 7, 2025
We are very sorry for the experience you had with your order. Waiting for updates and not receiving your shipment within the expected timeframe is frustrating, especially when communication does not provide clear answers. Since that time, we have improved how our website reflects real-time inventory and enhanced our order tracking system to ensure customers receive prompt, accurate updates on their shipments. We also reinforced our internal communication process so every inquiry is properly followed up. We appreciate you sharing your experience, as it helped us identify where we needed to improve, and we hope one day to have the opportunity to provide you with the smoother experience our customers deserve.
Report
TOM
Jun 20, 2023
BOUGHT A COILOVER KIT FOR MY…
BOUGHT A COILOVER KIT FOR MY TELLURIDE....SHIPPING TOOK LONGER THAN EXPECTED. WAS NOT ORIGINALLY TOLD THEY HAD TO BUILD THE KIT. PARTS WERE ALL OVER IN THE BOX BUT WAS COMPLETE. BRAKE HOSE BOLTS DIDNT FIT SO I HAD TO SOURCE THOSE ON MY OWN. NO INSTRUCTIONS - AFTER CALLING A LINK TO A YOUTUBE VID OF A DODGE CHARGER WAS SENT AND TOLD I COULD EMAIL SERVICE. FIGURED OUT INSTALL BUT LESS THAN 2 MONTHS LATER I HAVE A BLOWN SHOCK. BEEN TRYING TO GET A REPLACEMENT FOR A WEEK AND KEEP GETTING THE RUN-AROUND. EVEN OFFERED TO PAY FOR IT, JUST NEED TO GET THE CAR BACK ON THE ROAD :(
Response from Vicrez.comOct 7, 2025
We are very sorry for the trouble you experienced with your coilover kit, Tom. Waiting longer than expected for a build, missing proper instructions, and then dealing with a blown shock so soon after installation is incredibly disappointing. Since that time, we have taken steps to improve communication about build times, provide model-specific installation resources, and ensure replacement parts are processed quickly when customers need support. We know how frustrating it is to have your car off the road, and we truly appreciate you sharing this feedback. It has helped us strengthen our process so future customers receive a smoother and more reliable experience from start to finish.
Report
james A.
Jun 15, 2023
CF Hood had scratches on the cowl when…
CF Hood had scratches on the cowl when it arrived let them know and the filed a report with shipping. Then nothing weeks go by still waiting for response from shipping company. More weeks go by and still nothing will be filing a dispute with PayPal to hopefully get my money back company customer service is a total joke.
Response from Vicrez.comOct 7, 2025
Hi James, we are very sorry to hear about the frustration you went through with your carbon fiber hood. Receiving a damaged part and then waiting weeks without updates is understandably upsetting. Since your purchase, we have improved our damage claim process by working more closely with our freight partners to speed up investigations and provide timely updates to customers. We have also reinforced internal communication so no one is left waiting for answers. We appreciate you bringing this to our attention and would welcome the opportunity to show you how much more efficient and responsive our process has become since your experience.
Report
D.E.
Jun 13, 2023
Stay As Far Away From This Comapny As You Can!
I ordered a CF LED steering wheel for my S5 Audi on March 8th 2023 with the hopes that it'd be delivered in 4 to 6 weeks like they advertise. Nope... After countless emails with them jerking me around promising that "it'd be delivered soon" it took 3 MONTHS for me to actually receive my wheel. They didn't waste any time processing my payment though! And what's worse, no user manual, no wiring schematics, and the only installation instructions provided are links to outdated youtube videos that aren't even for my car! Horrible!
Response from Vicrez.comOct 7, 2025
Hi D.E. We are very sorry for the experience you had with your steering wheel order. Waiting far longer than expected and not receiving clear installation guidance afterward is understandably frustrating. Since that time, we have improved our production and shipping timelines for custom steering wheels and created detailed installation guides for each vehicle model to replace outdated third-party videos. We truly value feedback like yours because it helped us recognize the need for clearer communication and better resources. We hope you might consider giving us another chance in the future to show how much our process and support have improved since your purchase.
Report
Aaron T.
Feb 7, 2023
Great company!!
Great company to order modifications off of for your car. Ship's out quick and parts are always an exact fit and super easy to install. Would definitely recommend to anyone I know.
Response from Vicrez.comOct 7, 2025
Hi Aaaron, thank you so much for the awesome feedback! We are thrilled to hear that your parts fit perfectly and that installation was a breeze. It is always rewarding to know when everything arrives quickly and performs just as expected. We truly appreciate your recommendation and look forward to helping you with your next set of upgrades.
Report
Martha
Feb 4, 2023
Challenger
Bought a couple things for my challenger. Got a splitter and diffuser from them and I love it it’s great quality! Customer service as well is too notch super sweet!
Response from Vicrez.comOct 7, 2025
Hi Martha, thank you so much for your kind words! It means the world to us! We’re thrilled to hear you’re loving the splitter and diffuser on your Challenger and that our team made your experience a great one. We truly appreciate your support and can’t wait to help with your next upgrade.
Report
Israel B.
Feb 4, 2023
Best Place to Get Aftermarket Parts For Your Mopar!
Vicrez is one of the best places to get any aero kits, body kits, vinyl, and wheels from for your mopar vehicle. I love browsing their website for any parts I want to add on to my Hellcat! Their products are amazing and high quality!
Response from Vicrez.comOct 7, 2025
Hi Israel, we’re so happy to hear how much you enjoy our products and that your Hellcat build is coming together just the way you want. It means a lot to know you trust Vicrez for your mods and love the quality of our parts. Thank you for the amazing feedback and for being part of the Vicrez community!!
Report
Bryant
Feb 4, 2023
Vicrez is amazing
Vicrez has my exterior mods for a fraction of the price compared to other retailers.
Response from Vicrez.comOct 7, 2025
Hi Bryant, we’re so glad to hear you found great value with us. We work hard to offer high-quality parts at fair prices, so it’s awesome to know you’re enjoying your exterior mods. Thank you for choosing Vicrez and for sharing your experience!!
Report