Vicrez.comReviews of vicrez.com

Product arrived 2 weeks late. Was told twice they would send 2nd product since first one appeared lost. Ordered PPF wrap. They did not use a tube for backing, only wrapped inside itself. Box was crunched several times. Ordered PRE CUT , paid the extra expense. It arrived as a 5x10 sheet with a letter stating they don’t have a machine to do the pre cut ???????? Do yourself a favor, stay clear! Buy somewhere else.

Great website, easy to order and fast shipping

I give this company no stars!!! On November11th or 12th i ordered a product with tge bf24 code. Which brought the product down from the original price! When cashing out it denied my card and said use another. I did and it denied it again. I ordered the product again and it took my card for the full price and it was from one of the cards that was denied! I called and stated i still want the product but wish to be compensated for the difference of the price when I spoke to a representative they said that they can do that for me. I waited a few days to see if my card got charged back but nothing came back on my card so then I called a second representative and she said she see that I spoke to someone and she will get back to me, two weeks later no one has gotten back to me very bad customer service I will never order from them again !!!!

Perfect ordering process !! I made my order received a tracking number within 24hrs and a wonderful delivery of my item. UPS took good care to respect my purchase and not destroy it since it’s so fragile and expensive so I appreciate everything. Def would purchase again this order is a gift so I’ll def update how he likes it once it is applied to his car

You never put a custom shipping docket on your shipping. Then UPS had this parcel for over a week even when the duty was paid. Very frustrating not pleased. Thank you.

Ordered a diffuser was completely wrong everything else was right would have bin 4 stars but can’t reach a supervisor employees can’t do anything and everything is done over email I have sent plenty of them for them to say they are working on it once I get to 30 days what happens then I’m sol again that’s what happened last time I ordered it in winter got the wrong on couldn’t send back bc didn’t try it till summer welp got another one and bam wrong again over 500 dollars wasted on this bs company

By far one of the biggest scam companies ive ever dealt with. I ordered coilovers on Apirl 15th 2024, with a manufacture time of up to 14 days and up to 2-3 days delivery time. So in total, 17days or 2 weeks 3 days till I received my order. On the 13th day, I received an email stating that my order label for shipping and delivery was made, (around 10am). That Friday, I looked to see if my order was received by FedEx and noticed the label for delivery was canceled. I waited to see if Vicrez would communicate on what was going on. The following Wednesday, I called to see for myself. After getting the run around for nearly two hours, a rep (Jorge Encinas) tells me that a part of my coilover kit didn't pass part inspection and would need to be redone. I asked how long would it take to do so and a possible eta for delivery. Jorge replied that he wasn't sure but he would called back the follow Thursday of next week. Mind you, this was heading into a total of 3-4 weeks now with no product. Thursday rolls around and no call. So I called that Friday, vicrez rep (Diego) tells me that I can count on getting my coilovers by May 15th but he'll send me an email to confirm that date. No email, Monday comes and I call about not receiving that email of confirmation and to just cancel and refund my order. Vicrez Rep (Jorge Encinas) sends me an email trying to convince me not to cancel. I asked could he update me on my order, he could not. I asked to proceed with the cancelation and refund of my order based on the fact that nobody could seem to say what was going on with my order. Shortly about receiving the email from (Jorge) stating I would get my refund in 10-15 business day. FedEx label was created to ship my order. I called immediately to make sure my order was canceled, I was assured that it was and it was just miscommunication between sales and their warehouse. Fast forward to a week in a half and the coilovers are delivered. I call once again to find out why was the orderd delivered if it was canceled. The rep tells me that I can return them just follow their return policy. I call the number to get the information for the return, Vicrez rep(Nicole) tells me that she see that I have a refund request in, give her ten minutes to email me the information to return my order. 2hours pass, no email, I call her back and I'm greeted with rudeness. She tells that she'll send the information I needed when she gets ready and I need to wait. The following day, (Jorge) emails me and tells me that he basically lied about giving me a refund and now that my order is marked delivered, I'm stuck with it, oh well, have a nice day. Currently going through my credit card company and legal to get my money back from this scam company.

Ordered mud flaps and it was promised to be delivered at a certain time. They had the best price I could find. The parts arrived 4 days late and were missing hardware, so I returned them. They have a difficult return process and required me to pay return shipping. I called them after they received the return and they advised the parts were recieved, but call the next day for a status update. Again called two days later and they advised it would be 5 business days to "process" the return. I feel fortunate to learn about their problems on a small order, but if ordering it should be assumed as a "sales final" situation