MRyan
Very disappointed!
I've previously had good luck with your site. However, when the prescription came up for renewal your site said you contacted my vet. They were never contacted and they were never able to contact you despite multiple attempts (I also attempted to contact you during your business hours and could get no one). This resulted in my dog going without some much needed seizure medicine over the weekend. I would like to continue to use your site bc your prices are very reasonable, but I cannot put the health of my dog at risk.
Response from VetRxDirect Pet PharmacyNov 15, 2013
MRyan, We are sorry to hear you were disappointed with your experience with VetRxDirect. It is our procedure to fax the veterinarian when we receive the order and again within 24 hours if we have not heard back from the vet in that time. We do have quite a few phone lines, however there are days that are very busy when all of the lines are busy. We do recommend leaving a voicemail and we will return your call as soon as we can. The other option is sending us an email and someone will usually respond within a day. We appreciate your feedback. Thank you, VetRxDirect