VetRxDirect Pet PharmacyVetRxDirect.Pharmacy is a fully licensed and accredited online pet pharmacy specializing in fast delivery of medications and premium veterinary supplements for dogs and cats. Use our online pet pharmacy to select the best medications and supplements based on the recommendations of your pet's veterinarian and VetRxDirect will take it from there.
VetRxDirect Pet Pharmacy (vetrxdirect.com) has 3,128 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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3,128 approved reviews, newest moderated first
Marie D.
I needed liquid form of Pepcid for my dog who is recovering from intestinal blockage surgery as soon as possible. It is hard enough getting my doggie to take a pill, so any liquid form for helps. I asked for a rush, and Gabby and her team came through! My order shipped within a day of ordering! Thank you from the bottom of my heart VetRxDirect for helping me make this medication regiment a bit easier! Marie Deltoro
gloria T.
I just received my dog, Logan's heartgard with a cookie! I was very pleased that the sender took some time to include a cookie that Logan enjoyed. The order went very well, online and was received in no time. I was pleased to pay for the lowest price, discounted at that. Thank you so much for the service, Gloria Thompson
walid F.
I made an order a week ago for my cat, and when I check online for my order status it tells me "Waiting for veterinary approval". When I call customer service I get a message saying that I called during peak hours, and then it hangs up. With Chewy.com it usually took prescription medication a maximum of 3-4 days to get to me. VetRxDirect is a horrible place.
Response from VetRxDirect Pet PharmacySep 21, 2018
I'm very sorry you weren't able to reach any technicians at the time you called. There is an option to leave a voicemail and a technician should respond that same business day. Our standard procedure is to contact your veterinarian directly either by fax or email, and if we do not receive a response within one business day, we will send a follow-up request. In this case, I am not seeing we ever received a response. I do apologize for the negative experience you had with our pharmacy and appreciate your feedback regarding this concern.
Rebecca J. M.
Terrible customer service. Sent the wrong size product and then tells me I need to send it back and wait for the correct order.
Response from VetRxDirect Pet PharmacySep 21, 2018
I'm so sorry that there was confusion with the item you received. I see we did send you a replacement for this item with Next Business Day shipping at no cost to you to ensure you received the correct item quickly. For quality assurance purposes, we do ask for the incorrect item to be sent back to us and we do also provide a return label for that as well. I do apologize we did not meet your expectations with this order and we do appreciate your feedback.
Gena D.
I made an order 2 weeks ago. I paid for this order and how it passable to keep people in stress about animal order.ORDER # 8272533 Please, give me same clear information about my order or give my money back. It is not passable to wait so long. BAD BAD BAD VERY - VERY BAD SERVICE . YOU PEOPLE DO NOT CARE ABOUT ANIMALS OR PEOPLE. GIVE ME MONEY BACK OR SAND ANOTHER PACAGE.
Response from VetRxDirect Pet PharmacySep 21, 2018
I'm very sorry you didn't have a good experience with our pharmacy. Our procedure for orders with the standard 5 to 8 business day shipping method is to typically wait the full 8 business days if an order has not been received. I understand the inconvenience this caused you and the urgency of needing this medication for your pet. We really do appreciate your feedback regarding this concern and it is currently under review.
Denise F.
Always on top of every situation, kept me informed of any issues. Consistently ships orders quickly and accurately! Pleasure doing business with a company that's so efficient!
Shirley A.
When I was having trouble getting my cat's needles for hydration, he has renal disease, and there was a mix-up between the Vet and the pharmacy, VetRxDirect realized how distressed I was to get the needles soon for our cat Charlie so he wouldn't suffer, they called the Vet and got it straightened out. I am so grateful to them for taking that extra step.
Lynne J.
Thank you for your excellent customer service and care:) I always appreciate the quick delivery and prompt correspondence. The personal signature and the dog treat you always enclose makes me feel like the company really does care about our pet Mossy. Its the only online pet service I use and recommend.