VetRxDirect Pet PharmacyReviews of vetrxdirect.com

VetRxDirect has been a great find for me. Their prices are excellent and their customer service is top-notch. For example, I noticed that I product that I had ordered in large quantity had a usage directive on the bottle that was contrary to all I had read: i.e., I should NOT dispense the medicine from the bottle in which the product arrived. I called my vet for an opinion and she said I should contact the manufacturer. Well, I tried to reach P.E.T. Pharmaceutical but to no avail. The only two links on their website to reach anyone did not work. So I contacted VetRxDirect, hoping they could shed light on this instruction. In 48 hours, Customer Service had contacted their pharmacist, who in turn contacted P.E.T. Pharmaceutical and got me the answer I needed. Can't ask for better assistance/service than that! I highly recommend them to any animal owner.

I strongly recommend shopping with VetRxDirect especially how they handled my problem with some leakage even if the bottles were well wrapped for leakage. They immediately handled the problem with utmost concern and satisfaction for the customer. Thank you for your superb customer care.

Great prices and wonderful customer service! With our order we received a sample of a honey oat biscuit for our pup, Vinny, and fish treats for a cat! Our very picky Vinny, devoured the honey oat biscuit and our neighbor's cat loved the fish treats! Our order always arrives in about a week or less! Customer Services emails are usually answered by the following day! We are very pleased to have found VRD Pet Pharmacy!

I needed to secure Vetmedin for my Yorkie’s heart condition. After several attempts at other places I came across VetRxDirect. I received a reply within hours. Erica exchanged emails with me and made me aware of each step in getting the prescription to me. She also told me when it was mailed. VetRxDirect offers customer service at its best. I highly recommend them!

There were a couple of issues with the Carprovet prescription for my dog unrelated to VetRxDirect. They kept communicating and helping me to get things right over, what seemed to me, a long period of time for a very modest order. Every communication was very helpful, and they were always friendly, courteous and professional. I highly recommend VetRxDirect for your pet's needs.

I have to say that I have always experienced the BEST customer service here. Yesterday I was concerned that there was an 'out of stock' notice on the medication I needed for one of my cats. I wrote and asked about it, and this wonderful person wrote back right away saying that there were indeed just a few left. I ordered right away and they made sure that there was one for me. Over the past two days, there have been several emails updating me on the status of my order. Above and beyond! Very grateful.

Amazing customer service. When email alone did not suffice, this company reached out to me by phone even! Who does that any more? I got my order placed that very day and just THREE days later had the medicine my dog needed...long before we ran out! I am so impressed.

VetRxDirect has been the most reliable source for any of my cat, Mango's medications! They are always quick to respond with any inquiries and always ensure the best customer service. I have transitioned purely to VetRxDirect for his asthma needs and am so glad I came across their site when I did. Quick shout out to both Erika and Joe for being so kind, helpful, and diligent in their follow ups to my ticket requests. Highly recommend!