VerizonReviews of verizon.net

My wife had to replace her phone through Verizon’s protection plan with Asurion. The first replacement phone only lasted two to three days, so we had to request a second replacement. During this process, Verizon sold my wife a Home Protection Plan, making it sound like something she needed for the phone — which it wasn't. When we realized the mistake and called to cancel that plan, Verizon mistakenly canceled both the Home Protection Plan and the actual phone protection plan — without notifying us. Now the second replacement phone has failed (still within its one-year warranty), but Asurion refuses to honor the protection plan because Verizon had dropped the policy. When we contacted Verizon for help, they couldn’t provide details about who handled the call or offer any notes on what was said. Because of their mistake, we’re unable to get the phone replaced. The only thing Verizon offered was a standard trade-in deal, which still requires us to pay out of pocket — essentially the same deal anyone would get without having had insurance. It completely defeats the purpose of having paid for a protection plan in the first place. In the end, we paid over $300 into Verizon and Asurion’s protection plans and now have to spend $650 for a new phone — putting us out almost $1,000. Had we skipped the plan and saved the money ourselves, we’d be much better off. We would have had to only put up half the price of a new phone. It’s clear that Verizon is more interested in maximizing profits than taking responsibility for their mistakes. Verizon's mistake was very costly on us.

What is Verizon? What does that word even mean? Veri Zon? Ve Rizon? Regardless of the meaning of the word they chose to name their business, one thing shines through like the rays of sun on a bright summer day: They are a terrible business. Verizon used to be in the business of offering cable service to customers. That pretty much ended when customers learned of other, more affordable options, and customers began to "cut the cord" and bail on Verizon for more affordable internet service. That resulted in a mass exodus of customers leaving for greener pastures. Today, Verizon specializes and works hard at one thing and one thing only: Trying to persuade customers to stay with Verizon, while at the same time attempting upsells. No matter what you call in for - service down, need to cancel, bad customer service experience, technical issue - Verizon reps will attempt to upsell you to a new plan. That's all they do now. Doesn't matter if you call and tell them your dog has fleas - they'll try to upsell you - have a pain in your foot? No problem, we have a new plan for you! Problem is, Verizon just plainly sucks at everything they do. This is my opinion.

To Whom It May Concern, I am writing to formally express my serious concerns about a recent and unacceptable experience at your Victra location involving the store manager, RJ, and one of his employees. During a store visit, my wife was pressured by an employee into purchasing items on my account—items I had not approved, authorized, or requested. These charges were made under misleading pretenses and without my direct consent. This kind of upselling — especially to someone not listed as the primary account holder — is deceptive and completely unacceptable. She was made account holder the day of the upsell behind my back. When I raised this issue with RJ, the store manager, he offered to apply credits to my account in exchange for me removing my negative review. He stated that if the review remained, his employee would be fired and he would no longer be the manager. This kind of offer is inappropriate and unprofessional. Rather than focusing on resolving the issue with honesty and accountability, RJ tried to negotiate silence. That is a serious red flag regarding his leadership and ethical standards. After considering the situation fully, I believe that RJ should no longer be in a management role, and that the conduct of both he and his staff warrants a full internal review. I expect the following: An investigation into this incident Reversal of all unauthorized charges Accountability for the employee’s and manager’s conduct Confirmation that corrective action has been taken If not resolved appropriately, I will escalate this to Verizon corporate and relevant consumer protection agencies. Sincerely, Jesus Oranuena 626.771.5348

Absolute disappointment! Sales don't follow through the purchase. After promises were made - all broken! 1. 30 days free trial - canceled during the trial and yet being charged for services (which unfortunately weren't delivered as promised) 2. High speed promised - totally didn't work. Constant lagging, dropping connection. 3. After cancelation took me 5 phone calls, over 4:30 hours on the phone to make sure my account closed. There are more things in this unfortunate experience... To sum up - Highly DON'T recommend, at least for the business.

Service is spotty, prices keep going up, and customer support is no help. Every time I call, I just get more frustrated. Definitely looking for a new provider.

Have mobile and tv/internet with Verizon. Verizon for the home b/c the only other option is Spectrum and we've been warned about their service. Anyhow, we have intermittent failure issues with the internet all the time. When you contact Verizon, they want to upsell you a new bundle for more money, or sell you for $400 and extender, or have you rent an extender for $18 a month. We're stuck with it unless we switch to Spectrum. No issues with mobile, however, though it is expensive.

Absolutely not a fan. Unfortuantely it is one of the only internet providers in USA.

We upgraded our Verizon plan and customer, without asking, service rep offered us 2 new iPhones in exchange for our current iPhones. We agreed to transaction, Verizon charged our credit card for the tax, but would not ship the new phones. They put the shipment on hold. Told us to go our nearest Verizon store and complete the deal. The Verizon store would not honor the deal. This is fraud. Still waiting for credit for the tax charge. Verizon customer for over 20 years. UPDATE, finally able to talk to a supervisor, who is honoring the original agreement and crediting us for the inconvenience.