VerizonReviews of verizon.net

My wife and I were Verizon customers for decades. While we weren't thrilled with the service, we had a plan that was less than the competitors, that is until a couple of months ago. Our rate went from $100/month including taxes and fees to $125/month. Their rationale is that they could no longer offer us the service at that rate due to increasing costs. So, Verizon thanks their long term customers with excessive rate increases. Over the past year we have had reduced phone coverage in our home in an eastern Mass city. One or two bars is the best we could get. We switched to Pure Talk and now have 3-4 bars at a lower price. Verizon may rely on simple inertia to maintain their customer base. PureTalk made the transition easy.

I would leave zero stars if I could. I’m still paying for a Pixel 8 Pro I bought through Verizon. After an update, its Wi-Fi, Bluetooth, and hotspot all stopped working. Verizon’s proposed solution was for me to pay off the phone and buy another one. Why would I do that when this one has failed before I’ve even finished paying for it? They did suggest that I buy the phone protection, then wait a 35 day cooling off period then submit my claim. Sounds a little unethical. I tried to get help through chat twice yesterday. Each conversation lasted about two hours. The first representative gave me the wrong phone number to call, then stopped responding. I tried again, and after another two hours, that representative stopped responding too. I’ve found numerous reports of similar Pixel 8 Pro problems, including connectivity issues and overheating. After 24 years as a Verizon customer, I expected better support. It looks like T-Mobile is getting a new customer. Goodbye, Verizon.

I have Verizon and I am leaving due to horrible service, hidden fees, broken promises a robot who has no answers and just repeats you and gives you gibberish that does not give you answers does not give solutions continues to just repeat the obvious which is what you tell them. Now I am aware this is tactic being used by intelligence agencies because there is no way that when I call I cannot speak to anyone ever and it is the exact same robotic person that sounds like an uneducated, black woman, and I’m not saying black women are uneducated. I’m saying it sounds like a black woman and it sounds like someone who’s uneducated at the same time. And so to add insult to injury they made promises for credits and things on my bill due to issues that were caused by the system, their products, equipment and agents, mind you these were issues that had nothing to do with the customer, which is myself, yet not only did they fumble the ball and not keep to one single promise, not provide not one single day of help because whatever they offered only cost me more because the bill continue to rise instead of giving me some relief and credit for me doing my part, honoring every promise to Pay and honoring them on time yet I could not get treated fairly and like a loyal customer, they claimed and know that I am. This was the most unreliable and useless attempt to be a lawyer customer to and entity who is not loyal to their customers. However, this did not disturb me. It does not anger me because there are 1000 companies out there to provide what we need if they think that costing me more money is depleting my resources, unnecessarily, causing me stress and all this and that it is not working, so you undercover devils with you organizations that help you try and cause people to appear to be mentally ill as they say or losing it are better yet having a hard time because you’re purposely trying to sabotage their life through these programs that they think we don’t know about to leave us behind, but that will never work because we understand how you operate and money is meant to be spent and we will always find a way because you forgot I am an African-American woman which means I am accustomed to coming up with solutions to problems for survival which makes me someone you cannot ever hold back. You only make me stronger and steal what I have in others so they will rise up in my place. Some of you will not understand what this is about, but I’m making it known for those who do so they know that I was being targeted to even through my phone provider because there was no excuse for the way I was treated yet I was spending my money and holding to every promise that I made to spend my money for service that was undeserving of my loyalty so I would not advise anyone to waste their time with Verizon whether you are on their watchlist or not. So I found a greater service more reliable service, faster, service, and loyalty because where my service is now my family has stock in it so they’re not going to play against their stockholders children or relatives. Because the stockholders are the business and they’re not going to lose their business at least their investors are not going to lose billions of dollars behind an organization that is secretly targeting people through a public agency so what is a public agency doing creating secret programs within a public agency “GANG STALKERS” and CoinTelPro “I AM NOT A GANG MEMBER, nor have I ever been. Now get a real job watching stalking and disrupting the lives of real gang members.

Customer Service is frustrating and unhelpful. Before a customer can even talk to a representative, there are multiple layers of questions from non-humans that have to be answered in order to go forward. Since these are tech-persons, there is no way to get around the inane questions being asking. Levels of frustration and disservice are enormous. Once a customer is finally through the waiting period (for me recently, 40 minutes), a representative does come on the line. The representative then had to “verify” multiple items I had already provided to the non-humans. Then I was told I would get an account review (not asked it I wanted one), and put on hold again. The rep came back on the line and suggested upgrading my account. I was repeatedly thanked for my many years of loyalty (why am I so loyal?). The rep kept asking sugary questions such as “How is your day going?” when it was obvious that I was irritated with his stalling. After several more holds “to look up more information,” he finally could answer the simple question I called in for. When I asked for his supervisor so that I could complain about the wait time, I was put on hold so that he could “document the complaint.” I was on hold so long, I finally hung up. Verizon sucks!!!!!

I have waited over 3 months to have VERIZON bury the line. Cannot cut the grass as wires are in the way. I have been promised 10 different dates with ZERO results. But what is worse is their AI. It understands NOTHING and I am not exaggerating have tried since 10 am to contact someone. ANYONE. Nothing. Then they ask what is this for. Then they hang up. Then they say long waits, we will call you back. They do and again put you on hold. It's 3:20PM wasted most of my day and am nowhere. Watch out for ANY company with NO customer support or good phone number to call someone. Its a clear sign that it is only about their profit and NOT YOU. Disgusting customer service BS saying to improve our service. You cannot improve what is non existent. I am stunned that a company of this size can treat paying customers in that manner

Verizon Digital Voice has been a complete disaster. The customer service is awful. I set up all digital phones via network switches. The installation team "on-site" did absolutely nothing. Trying to setup extensions between users and departments has been useless. Keep your regular line phones OR find out a digital voice service that will actually provide some service after the sale.

Verizon is notorious for pushy sales teams concerning small businesses. They push added lines for "greater pricing and discounts". However, it leads to unwarranted, unnecessary charges that escalate every year. Then try to dispute charges... forget it. Terrible company. Terrible customer service. Try to call to report problems and stay on the phone for an hour and a half, getting pushed off to one rep after another, while each one says something different. GO ELSEWHERE!

They keep hiking their prices every year, though customer service and connection quality is totally inadequate. Avoid at all costs