VenustasShop Venustas heated jackets, vests, gloves, and apparel designed for outdoor adventures and everyday comfort. Experience long-lasting warmth with our advanced heating technology. Free shipping & returns!
Venustas (venustas.com) has 261 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Bob
As a heated jacket this is a great product. It heats up quickly and stays heated throughout. Unfortunately mine quite working within a relatively short period of time, but Venustas was wonderful and completely backed their product up. I would definitely purchase again.
Murray H.
Excellent vest warm and long lasting customer service went above and beyond for me. Would highly recommend and will be purchasing again
Matt
I wanted to take a moment to express my appreciation for this company and the fantastic products they offer. I purchased a heated vest for my wife, who enjoys walking at night, and I can honestly say it was the best gift I could have given her. It keeps her incredibly warm during those chilly evenings. Additionally, I had to reach out to their customer service team regarding a minor issue with the product. I was pleasantly surprised that even though the vest was out of warranty, their team promptly took care of the problem. This level of customer service is commendable and truly sets their company apart. I am very happy with my experience and will certainly continue to purchase their products in the future.
Rob P.
I received my fleece vest as a Christmas gift two years ago. The vest is well made and is of excellent quality. It worked well up until a month or two ago when it would not turn on. I have been working with Venustas customer service and they have been very helpful and very prompt in responding. I would recommend Venustas (both the company and their products). I am looking forward to having my vest back soon as this winter is pretty cold!
GB
I bought my jacket in 2022. I loved it so much that my partner ended up getting one too. I’ve gotten so many compliments on it too! Although this year, it had an issue. I reached out to Venustas and they walked me through some troubleshooting. It did not resolve the issue but their customer service is top notch and they offered to replace the jacket anyway. I felt heard and I feel taken care of knowing that they back their product.
jeff W.
Love the vest. Size is perfect and it heats very well. Customer service is very responsive and delivery time is very fast. Highly recommend.
Pat
Not for winter for sure! It's a gadget, nothing more. Only the neck is warm, but not the rest. This after testing 2 jackets!
Response from VenustasJan 9, 2025
Dear Pat, Thank you for sharing your feedback, and we're sorry to hear that our heated jackets didn't meet your expectations. We understand how important it is for a product to perform as expected, especially when you're counting on it for warmth. We stand behind the quality of our products. Our heated jackets come with a 2-year warranty for products purchased before 2025 and a 3-year warranty for those purchased after 2025. The batteries are covered by a 1-year warranty. If you believe there is an issue with the product, we're here to help. To assist you further, could you please provide your order number? Alternatively, you can contact our customer support team at [email protected], and we'll work together to resolve this. We apologize for any inconvenience and appreciate your understanding. We're committed to ensuring you have a positive experience with our products. Best regards, Kelley VENUSTAS Customer Support
Charif M.
My experience with Venustas has been absolutely amazing. Their products are of incredible quality, durable, and work exactly as promised. I’ve been using one of their jackets almost every day during the winter for years, and it still performs perfectly. What really sets Venustas apart is their outstanding customer service. They go above and beyond to ensure customer satisfaction. They replaced a jacket for me even after the warranty had expired, which was truly impressive. I own several of their products, including jackets and hoodies, for myself and my family, and I have zero regrets.
